yoshikatsu
August 24, 2024
Please be careful with the information on this hotel.
This time I requested a king bed room.
The image showed a very wide bed, so I had high expectations.
In reality, it was a queen bed of about 1.8m, less than 2m?
When I looked at the introduction page, it was indeed displayed as a small 1.8m to 3m bed, and the photo showed a small bed.
It almost feels like a scam.
I stayed for two nights, but it was too small to sleep, so I asked to change the room to a twin for the second night.
I got a surprising response.
If you want to change the room, you need to pay a considerable additional fee!
Both twin and one-bed rooms were introduced for the same price, so why?
I was surprised by the reason 💢
For consecutive nights, they only do simple cleaning, not clean at all
If you want a new room, you have to pay that cost... It was an unbelievable response, and they didn't even try to listen to what I had to say after that, saying, "If you have a complaint, tell the travel agency! The hotel is not directly contracted with you, so don't complain!"
It was almost abusive. After that, whenever I tried to talk to other staff, they would interrupt me, and when I asked how to get into town, they told me to call a taxi!
The fact that they're even recommending a hotel like this is a big problem. I now understand why, despite the hotel's large size, there are less than 10% of guests.
I wasn't refunded for the second night, but I felt so bad that I made a duplicate reservation at the Sheraton Hotel, about 30 minutes away by car.
It was a waste of money, but I couldn't stand the stress of staying in a hotel with staff like that.
I stay in hotels about 80 to 100 days a year for work and personal reasons, but this was the worst hotel I've stayed in in the last few years.
The breakfast was also terrible, like animal feed.
Original TextTranslation provided by Google