BreakFree Grand Pacific Caloundra

Booked in April, 2 weeks after booking renovations started, was not advised of renovations until 3 days prior to stay, was advised work was only Monday to Friday, they started work at 6am Saturday morning. No access to pool or BBQ facilities, no offer of compensation or anything.

I had an excellent time

We have been here quite a few times because we can get an apartment with its own jacuzzi but this is by far the worst experience. The unit (no 67) was tired with a lumpy bed which had a huge chasm at its centre which didn’t do our backs any good. The tv remote didn’t work and the jacuzzi temperature was like a tepid bath. We were only given one towel each for the 4 days and I had to ask for extra towels from reception- a request that was ignored along with asking for help with tv remote and jacuzzi. I managed to pounce on one of the cleaning staff for extra towels. Why wouldn’t you provide additional towels for these apartments with jacuzzis! The reception was also blocked off due to construction and the instructions on the lift didn’t help. I found myself in the car park trying to find alternative signage that the sign alleged. A phone call to after hours not much better. For the privacy we paid I expected much better. The only plus side was the revamped pool and the sauna was actually opened this time.

Excellent location, room was very clean, well equipped kitchen and accessories and very spacious. Great family friendly resort.

Lovely place only issue we has was we couldn’t work out how to turn on the ceiling fans, the tv remote volume button wouldn’t work so we had to get someone to show us how to use the volume button, had no idea how to use the stove top so had to get a maintenance man to come show us. Apart from that a lovely clean place, close to everything I enjoyed it a lot