Four Seasons Resort Napa Valley

My very first experience with this hotel. I booked for two nights but meant to book it for three nights. I called the hotel and asked them to help me change the reservation to two nights. Here is my interaction: Four Seasons Napa Valley Reservation Person: "May I have your confirmation number please." Me: "I am sorry I don't have it handy." Four Seasons Napa Valley Reservation Person: "To modify your reservation I would need your confirmation number." Me: "I don't have it. If you need a confirmation number I can just cancel my reservation number and stay with a different hotel." Four Seasons Napa Valley Reservation Person: "Okay Sir, have a good day." Me: "Thank you, you too". Me: Cancelling the reservation!

I am truly a Four Seasons fan and have stayed in their Santa Barbara, Milan and my favorite of all time, The George V in Paris, but I've never stayed at a casita-concept designed from scratch Four Seasons property. We had a very large suite, which was flawlessly appointed. I literally could not think of one thing which was missing (OK, the minibar fridge could have been a bit larger in order to make it useful, waaaa). They truly thought of everything, down to the toilet paper holder that incorporates a shelf on which to rest your cell phone. Genius! There is simply not much worthy of complaint. High cost comes with the territory, but it was dear indeed, costing the same as our recent 10-day cruise, especially as the county and state levied taxes seemingly derived from a fever dream. The location, which is in adorable Calistoga, is not ideal for easy access to the major wineries (there is a winery on the property as well as a really decent restaurant called Truss). No pebble was out of place, nor a bush allowed to be bushy. Everything was spotless. Everyone was super polite, and honestly so. I'm pleased we tried it, but for me, it was too sterile for my taste.

Excellent services at the beautiful property with friendly staff and amazing amenities!