Hotel Dann Cali

Service Quality: This hotel is highly praised for its exceptional service quality, with users frequently describing the staff's professionalism and attentiveness.

I’m so glad I was recommended to stay here. The hotel was beautiful and the staff 10/10! The amenities were also chefs kiss. The hotel location 10/10. Will stay here again and again!

My bag was stolen at their hotel containing my personal belongings from their luggage cart even though they insisted on holding my belongings and assured safety. It delayed me catching my flight as my passport was in the bag and I had to catch a flight later in the day It was returned by the thieves in an empty taxi as luckily they saw my passport in it, however it was emptied of expensive personal items Their staff with the exception of the receptionist named Sebastian (who was very helpful) were very unhelpful and took months to resolve the query. They failed their duty of care but did not want to pay for the lost items until I threatened legal action. The management of the hotel kept telling me to deal with their insurance company and refused to answer emails when the process was taking months Then the insurance excluded items that weren’t covered even though receipts were provided, and the hotel refused to cover the difference. Not only did their negligence lead to my bag and possessions being stolen but they refused to take proper ownership until 7 months later when I threatened legal action, and event then only paid half of the costs (none out of their own pocket just simply transferring what the insurance company agreed to cover. I would steer clear of this hotel as it seems thieves target guests and their belongings, it is clearly not safe and the hotels management will not support or put your issues right if anything occurs. The picture above is a CCTV image taken from the video of the thief stealing my belongings. It was a network of professional thieves operating at the hotel and even though the theft was clear as day, the hotel still refused to take ownership and deal with this incident with respect