Apartamentos Castillo Beach

Buen apartamento para ir en familia

An experience not to be repeated From the moment we arrived, the service left much to be desired. Upon check-in, the guy at reception didn't explain anything at all. He just handed us the key and told us we'd have to walk through the entire complex, passing by the pool with our suitcases, to get to the apartment. We later realized there was a door right next to the apartment through which we could have entered directly from the street, which would have been much more convenient. The next morning, we went to reception to ask where the restaurant was for breakfast. It was then that they gave us the wristband confirming that breakfast was included, something they should have done from the start. Upon arriving at the restaurant, all the tables were dirty. When we tried to grab a plate, some still had food residue on them, as did the cutlery. The food was sparse, lacking variety, and everything was cold. When we asked about the butter, a staff member responded in a very unprofessional and shouty manner, pointing out that it was next to the milk and yogurt. The apartment itself left a lot to be desired: there was no toilet paper, the sheets had yellow stains, the ceiling fan looked like it was about to collapse, and all the dishes and cutlery were dirty. We even found a broken glass under the table. We had to buy soap and a sponge just to use the bare minimum. In short, a terrible experience. I do not recommend it at all.