Alexander G
August 27, 2024
The hotel did not meet our expectations at all. When making a reservation, I specifically asked for a room on the highest possible floor. I even called prior to arrival to make sure my request will be honored. Upon arrival we got a room on the 1st floor. At the reception we were attended by the trainee, who were willing to help us and even asked her more senior colleage, if she may change a room for us. The reply was "NO!". For no reason at all, just "NO". The rooms are rather small, even the Superior Deluxe. The hotel is very noisy and there virtually no insulation between the rooms. You hear everything what happens in the hallways and in the neighboring rooms. The staff is rude: On Sunday at 20:00 the lady at the pool tried her best not to allow us to use the pool! Apparantly she wanted to go home and told us that the pool is closed. That was riduculous. Then she simply left and we had to get the towels ourselves. To sum up the hotel offers poor value for money and I can only recommend to avoid it.