Globales Samoa

The property is conveniently located near local amenities and the beach. Guests appreciate the comfortable beds, lovely views, and clean rooms. The staff is friendly and professional. The breakfast selection is highly praised.

DO NOT STAY OR BOOK!! This hotel is absolutely awful, rooms were dirty, balcony falling apart, towels all ripped, hair in the bed and the food was the worst of all. Asked for the beds to be cleaned and changed due to the hair, the hair was rubbed off, no Change made, the spray extra air freshener to act like they done something. The snack bar food looked like it had been left out all day, hot food being put on top of old cold food in the restaurant, be very careful of the fact the food as a lot of the food has bones in, even tho not one single sign stating this could be the case, no allergy signs, also watch out for plastic in your food as you will get no apology what’s so ever!, lucky it wasn’t my son eating it or it could have been a lot worse. The staff in the restaurant are the most arrogantly rude people I’ve met, especially against British, two in particular that were the worse, dirty looks, talking about us in Spanish, coming over to speak to us in Spanish knowing we don’t understand, don’t bother coming to clear your table and if they do it’s done with attitude. The entertainment is all done in Spanish, even though it’s knowing there are British people in the crowd, including when there are British children and they have no clue what to do cause no one bothers to include them in English which results in them walking off stage as they don’t understand, it’s heartbreaking to see. Wouldn’t bother with the entertainment unless you can speak Spanish, the live music night was the only decent one as the singers actually sung the songs in English. Chio and Luca were the only ones to make an effort to interact with us and in particular my son by speaking English. The beds were rock hard, maybe want to give your guests a heads up that there is a nightclub over the road and that it will be blasting very loud music till early morning, keeping you awake. Need some good sound proof windows. The pool area is extremely slippery so need to be very careful, no signs warning that either. No buggy or wheelchair access to the bar unless you go all the way outside and back in, even then the hill is extremely steep coming down you need to be holding on tight or you could end up right in the pool. The changing unit for baby’s in the outdoor toilets was covered in Ants, as well as them being all over the trees inside that was right out side the restaurant, cockroaches crawling all about the place, absolutely disgusting. The lifts are absolutely ridiculous, they are tiny, lucky to fit 4 people in if you have a buggy, having luggage and a buggy is even worse, no air-con in the lifts, and they take forever!!, you will spend a lot of time waiting on them. The air conditioning through out the whole hotel was no existent, except in the rooms which was actually pretty decent. Wouldn’t waste money doing all inclusive, as you are told you can’t have a straw with your drink unless you spend more money buying a cocktail from them.