Apartamentos Vista Alegre Mallorca

Apartments looking tired. Staff inattentive (reception supposed to open at 9am but it always opens late). If you ask for anything it takes over a day for them to come back to you. Breakfast cafe doesn’t open until 9.15 what’s the point. Not enough loungers around the pool. Cleaning staff loitering and smoking behind our apartment.

Despite the apartment add says arrival with host there was nobody at reception even though I had communicated the arrival time. I called and was guided to the unit but when I entered I could hardly breath. The smell of mould and humidity was unbearable so i left for dinner and to think what to do. I then sent a kind message saying i would not be staying a second night and host offered to meet. when he arrived he very quickly turned from kind to aggressive and manipulative. he insisted that the smell was normal and i did not respect "his opinion" (sic!) but finally agreed to give me another unit where the smell still gave me headache but was at least bearable. in this second unit the signs of humidity and mould were however ever more evident and the toilet did not flush (I have plenty of pictures to prove it). luckily the airbnb staff understood my concerns and refunded me the second night. This place is simply not at health standard and should undergo a HSE review. BTW, the owner tried to retaliate with a bad review on airbnb and he got silenced by airbnb. He had made very serious ungrounded allegations so the guy is actually quite a potential liability.