Inturotel Esmeralda Park

2 time we come here and definitely not the last, but all inclusive no way worth it. We stay at the apartments with access to all the complex, save tons of cash on the over priced breakfast buffet and for dinner its the same price to go to the restaurant where you can get better food and environment.

We are here now with out 6 and 3 years old's - and arrived with low expectations given recent reviews. If you are booked to be here in the near future, there's nothing to be worried about! The hotel grounds are very nice, the room is very clean and offers everything you'd expect. Cleaned and new towels every day. The pool is too small after recent renovations, and there is a rush for beds every morning, but it is the height of summer, I've never been to a hotel where this is not the case. If you que for 10 minutes before the pool opens you will get beds. There is absolutely no daytime entertainment as advertised by Jet2 which has been disappointing for the kids. Drago land, the splash park, is great for younger kids, our 3 year old has had a great time, 6 year old gets bored quickly - and again, it is not advertised that there is extra cost for this, 44 Euros for a day pass for our family. However, it is quiet and is something different from the man pool so we have paid this a few times across out 10 days. Entertainment at night is as you would expect from a Spanish holiday resort, nothing special but absolutely fine. I don't usually leave reviews but thought it was necessary to give some perspective based on previous reviews - essentially the place is just busy because it is July. The hotel is nothing special, but there are no real issues from what we have seen, and as appear to have been blown out of all proportion by previous reviews.

The room we got was nothing like what was advertised on their site: it was dark, not renovated and smelled of humidity.the sea view, was more of a view on a parking lot with partial view of the sea. When we went to the front desk stating that this is not what we paid for, as the room looks nothing like the pictures; they simply responded that this is the room they have for us and no other option was given. They mentioned that we are not the only ones that want to change rooms and they have a waiting list of about 20 people who are waiting to change rooms. We asked then for our booking to be cancelled and a reimbursement. The manager, who was very dismissive told us that we have to cancel through ******* as we had reserved through them, which we did. We left the hotel immediately after we were in contact with ******* to cancel the reservation; we did not stay at the hotel for even one night. After one week, ******* informed us that the hotel refuses to give any reimbursement of the 2950 euros fee that we had paid.

We stayed at Esmeralda Park for 10 days and were initially very concerned after reading numerous negative reviews. Fortunately, our experience turned out to be a positive one — perhaps we were lucky, but our apartment (Block K, ground floor) was lovely. The apartment was clean and we received fresh towels daily. However, I was disappointed that I had to request clean bedding on night seven, which falls short of the usual standards I’ve come to expect from Inturotel. We stayed in a Select apartment, which featured twin beds and an L-shaped sofa in the living area. Having stayed with Inturotel before, I knew the sofa doubled as a bed, so that wasn’t a surprise. The pool area was busy, but by heading down for opening at 9 a.m., we always managed to get sunbeds. The main issue with sunbeds seems to stem from guests reserving them with towels and leaving them unoccupied for hours. Over the course of our stay, we only saw towels being removed once; a situation that caused noticeable upset among returning guests. The lifeguards clearly have a tough job trying to keep everyone happy. As we were self-catering, I can’t comment on the quality of the food, but we found the staff to be friendly and helpful. Management were present and visible each day, and the maintenance team worked hard to keep the gardens and grounds in great condition. The kids’ club and entertainment programme ran Monday to Friday and were thoroughly enjoyed by my children. Would I stay again? Yes. However, I’d be hesitant to recommend it to others, knowing that guest experiences can vary so widely

Long story short, fantastic location, gorgeous beach view, 10 min walk in to Cala Dor. The hotel itself? AWFUL! Stay somewhere else is my advice. Dragoland is 25 euros for 2 adults and 1 toddler per day, ants all over our room in the bathroom, kitchen and our bed. We have come home with ant bites all over, asked to move numerous times and was not offered anything remotely better because all the rooms are the same. The rooms were musty, mouldy and damp. Even the sheets and 'Fresh' towels felt moist. Whilst we were there for 1 week, the pools closed 3 times and the pergola above the childrens pool collapsed on sunbathers and babys/children and not one lift worked other than the one to the restaurant which looks about 100 years old and also stinks!! Honestly, if you have basic standards and expect your £2500-£3000 holiday to be worth that, think again and re-book elsewhere.

We were extremely disappointed with this hotel. Despite being recently renovated, it’s clear the work was done on the cheap, and the overall quality is far from what you’d expect for the price. Our room was excessively humid – so much so that the bedsheets felt wet to the touch. The musty smell was overwhelming, and we had no choice but to sleep with the windows open. Shockingly, one of the bedsheets (for my son’s bed) was stained with blood. Instead of properly making the bed, housekeeping simply left a duvet and sheets on the side for us to handle ourselves – completely unacceptable. For a suite booked for three people, we were given just one small bottle of water. That level of service is not only disappointing, it’s disrespectful to paying guests. Additionally, the hotel lacks enough sunbeds for its guests. It felt impossible to relax by the pool or beach without scrambling for a spot – again, not what you’d expect from a so-called premium hotel. Everything about this stay felt surreal. The setting might look decent at a quick glance, but the underlying experience is poor. We paid a high price expecting comfort, cleanliness, and good service, and unfortunately, this hotel failed to deliver on all fronts.