Apartamentos Cala d'Or Playa

Lovely aparthotel with great staff. Ticked all the boxes for a young family. Food was as good as anything we got in Cala D'or and apartments were spotless & cleaned every other day. Was refreshing to see towels being lifted off sunchairs that weren't being used and Charles who looked after the activities was a absolute gem, and a big hit with kids and adults. Only issue we had was that the tiles around the pool got very slippery at times.

Visited in 2024 had such a great time we re booked for 2025 having arrive a week ago things have not been the same entertainment is beyond poor for kids compared to last year their has been zero water activity to entertain the kids like last year with all inflatables etc. night time entertainment is the same very poor will not return

We are staying the hotel currently, it's a hotel I know well having stayed here last October and I used to come here in the 90s. But the sunbed situation is crazy. Today is our 3rd day and non of us have sat on a sunbed yet, there's rows of sunbeds laying unused having had towels on them for hours. I could see towels starting to appear at 2am from our balcony. So a small amount of guests have claimed them and the rest of us are having to make do. The hotel clearly has more guests than sunbeds, so it's important for them to make sure guests don't leave towels on sunbeds.

Third Time Holiday At This Hotel. Disappointing Return. We had our first family holiday here in 2023 and returned in 2024. We honestly believed that we would go back every year. We raved about it so much that friends booked on this year, 15 of us checked in on 6th July for 9 nights. The pool area & slides were still great fun for the kids but they really missed the assault course & other activities throughout the day with Chocolate & Angela. There was very little entertainment in the evening, all quiet by 1030. The BBQ, pool party & Parrot Show was really missed. Although the new animation team are trying their best, the standard is nowhere near Chocolate & his team. They catered primarily for children but also put on shows for parents to enjoy, a massive loss for your hotel. The rooms were kept clean however, the pool deck could have been cleaned more, it was filthy at times. The prices at the bar have significantly increased, €4.80 for a sprite from a machine & €3.40 for a bottle of water. My daughter asked for a cup of ice and was told it would be €2...Crazy! I asked Jose to turn on the air con while eating inside by the pool table as the heat was stifling & was told it was broken. It was working fine in the rooms! I understand from talking to a member of staff that the hotel is now under new management and understand this will come with changes. However, it's unfortunate that the cutbacks & price increases are so evident as this was previously an amazing family holiday hotel.

We are just home from our 11 night stay, pool area is great for the children with great slides and not to deep pools perfect for little ones. However we had a problem with our shower when we arrived it was boiling and I mean boiling hot water coming from shower so we couldn’t get washed after our long day of travelling until the morning which I called for someone to fix and the man came and fitted a new shower which I feel should of been picked up before the day we arrived. I found the staff not approachable what so ever the reception staff are very rude! There was one lady at the snack bar area who must hate her job never smiles and makes you scared to ask for a drink! Which we are paying for, we then went for breakfast the next day which we paid for the 11 days we stayed which was to be served till 10.30am at 10.15 the staff turned of the coffee machine which my husband and I wanted to take a coffee out to sit near the bar area which was open all day, when I asked the lady in the breakfast area can I have a coffee to take away I was then shouted at in Spanish saying closed closed! Which I found extremely rude after the money we spent on this holiday. We never once seen anyone clean the pool the whole time we were there, the floor was washed once in our stay round pool area, sadly my son became ill with a really bad ear infection which on two occasions we got not fit to fly certificates from the doctor and had to extend our stay until he was better, understandably the hotel was then full after our 11 nights stay we had no where to go which we then had to arrange through our insurance, I asked the rude man at reception can you help us with somewhere to stay or areas you could recommend since yous are full to of been given a shrug of the shoulders no I can’t. We eventually got somewhere to stay and went to collect our bags from luggage room from not even a lift of the head to say thank you for your stay hope your son is better soon or I hope you find somewhere for your son to rest his head! As a business owner I would be appauled if my staff approach customers like this! Lastly this hotel is extremely expensive for a small bottle of water is €3.60 which at the beginning of the holiday we got a large bottle for €2.50 on our first night So strange! Cola from the machine is €5! They also charge €2 for ice!!! Which we were charge for at the bar. Lastly I would like to give a huge shout out to the entertainment staff without them this would of been a disaster of a hotel! We had 2 boys and a girl who took the children’s entertainment my daughter loved the young girl who always greeted her every morning with the most infectious smile! Also Charles was non stop with the children you got him the same mood every single day 100% shows up to his job! And my son did tell me the other boys name however i wouldn’t like to spell wrongly but he was just fantastic with the kids too! He got everyone involved and no one was left out of any activity they