Globales Cala Bona

Cleanliness: Cleanliness stands out as a defining feature of the hotel, with frequent mentions of spotless rooms, common areas, and dining spaces. Many guests highlighted the diligence of housekeeping staff and the overall immaculate condition of the property.

We stayed at this hotel from 1 July to 8 July. My husband has had a stroke and uses a wheelchair. First impressions of the hotel were good, Manuel on reception was friendly and welcoming and the reception and bar area was clean and bright. The accessible toilet near the reception was lovely and clean and there are handrails down both sides of the toilet. We went to the adapted room that we had requested and were shocked to discover that there were no handrails at all in the walk in shower and no hand rail on the right hand side of the toilet only on the left which was no good to us as my husband can only use his right arm. This was really dangerous, as we expect hand rails in an accessible bathroom. I went to reception and spoke to Cati. She said that I was the first person to have ever complained about there being no hand rails in the shower and she would speak to her director and they may look at having hand rails fitted in the disabled rooms when they are closed for the winter. I recommend they don't wait until winter and have them fitted as a priority. I'm surprised that no one has fallen before now and hurt themselves! There is also no seat in the shower, although a plastic balcony chair was put in the shower, which I explained was also dangerous as the chair could slip. The room wasn't particularly clean either. There was thick dust on top of the pull out mirror in the bathroom and where my husband had been out in his wheelchair and made dark marks on the bathroom floor where it was wet, when the cleaners came to refresh the room, they didn't bother to wipe the floor. We also had ants in the room. I took the cleaner to the room and showed her and to give her her dues, she did clean everything I asked her to and got rid of the ants. On Sunday morning we were woken up at 9am by the gardener mowing the grass on the other side of our balcony. This went on for about an hour. Maybe this could have been done later in the day after the pool is closed as not everyone wakes up early and we were on holiday! Bed was comfy, Food was passable. Luckily we like salad and soup as most of the rest of the food looked quite unappetising so we ate out a lot. The staff in the restaurant were hard working and very pleasant and the pool and pool area was pleasant with the indoor pool refreshing to cool down in.

5* review is not really enough for this hotel, I was going to single out certain members of staff but that would not have been fair as they were ALL exceptional. The rooms were very well appointed and spotless with maid service everyday. The pool ares was well kept and their no towels on sun beds until 09.00 ensured there were plenty of beds to go around. We went for 5 nights all-inclusive and every meal was excellent with so much choice. If you are looking for an exceptional holiday very nicely situated I think we have found you the ideal place. Thank you to everyone at Globales Cala Bona Suites x