Globales Mediterrani

The hotel its self is a 4 star but the food and staff let it down, let me explain. When we arrived we were given a free upgrade which was very nice. The reception staff didn’t tell us anything about the hotel, food times, towels, safe etc. We made our way to the room and left the cases. On trying to activate the safe, I called reception to then find out I had to pay €42 (cash) for 4 nights before it would work; so back to reception we went. While we were there we asked about towels for the pool, that’s another €20 (cash but is refundable) good job we asked. Food- this is where it was a real let down! Bland, no cooking stations, no offer of coffee in the morning you have to use a machine like a school canteen system. When we arrived at lunch time the first thing that caught our eyes was the flies. Now the staff are also aware as you see them waving their hands over the food very frequently to move them. The head chef was also doing the same when he came into the restaurant. The waitresses and waiters do not interact with guests, no good morning / afternoon how are you, which is something that would make a big difference. They just swipe your empty plate and leave. Drinks- this again was disappointing as regular cocktails you would normally get for free are charged for. Mojito, P Star, SOTB etc are not free. The drinks are pre mixed so you are not sure what you are drinking. I’ve added a picture as an example. If the manager would just make a few changers this could be a great place. Smiles instead of eye rolls behind the pool bar are much more welcoming.

This hotel is situated in a nice area and the swimming pools and outside space are very well kept. The rooms are clean with comfy beds, good showers and decent bed linen and towels. We had a junior suite which I was a little bit disappointed with as it had no view and in my opinion they should be advertised as family rooms as they have a separate bedroom and a room with a bed settee but other than that are nothing special. The evening entertainment was very good and varied. It’s only a 10 min taxi ride to Ciutadella which is a lovely day out and a 10min stroll to watch a beautiful sunset. Unfortunately the hotel food was a big let down. Breakfast was fried eggs sitting in grease and over cooked sausage also in grease, the bacon although not bad was also lying in grease. No poached eggs and omelette’s were made and stacked on a tray with no option of fillings that I could see. Also a lack of potatoes such as hash browns etc. The pastries, yoghurt and fruit were fine. Mid day we tended to use the smaller terrace to eat as we could make a ham and cheese sandwich with salad or a burger, also on offer was pizza and usually something sweet. The evening meal was a disappointment, plenty on offer but the quality and presentation were poor, the area with pasta, sauces pizza etc was tasty but generally cold. We did have pork once and the moussaka was hot and tasty but grilled chicken, turkey or pork loin cooked to order as in other hotels were never on offer and no carvery except for pork one night. The soups weren’t nice at all with the exception of 2 nights when we had zuccchini and vegetable. The drinks were a bit hit and miss but generally ok. I’m sorry but what could have been a lovely holiday was spoilt by the food and we won’t be returning.