Best Western Executive Inn

Staff Behavior: Positive mentions of friendly, attentive, and accommodating staff, particularly in resolving guest concerns.(based on 1 review)

April 2025, my family with an infant, got a double room. I have stayed here a few times in the past, including most recently in February. I got to the room I pulled back the sheets of the bed and found stands of hair in each bed. One bed it was in the center of the bed while the other under the pillows. This hair wasn’t mine. I immediately went to the office and asked for clean sheets and pillow cases from the employee Sam. Sam stated that it would be a 45 minute wait since the bed sheets were in the washer. He asked if I wanted to switch rooms and I stated it was ok as I could change the sheets myself with no issue, plus I had already taken all of our things in the room. Shortly my husband arrived and sat near the head of the bed on a blanket. He moved his arm up and a very long light brown and blond string of hair was on his arm, my hair is dark brown med length, so not mine . We had plans so we left and I didn’t check anything else in the room. Later in the night myself and infant child returned to the room first. I made the beds and got us ready to shower. Grabbed the bath mat I see another long strand of brown/blond hair visible in the tub. I look around the tub and it’s several strands of hair in the tub at least 15-20 some short some medium all different colors and types. I take over 30 minutes trying to get the hair out with my antibacterial wipes unsuccessfully. I then go to grab the 2 wash cloths and towels only to open them and find hair in 3 of 4 of them. At this point I’m past disgusted. I then redress myself and infant and walk to the office, where I let Sam know there is hair everywhere in the bathroom that I just clean up and also in the towels, I asked for fresh towels. He told me to give him about 20 minutes and he’d bring them to me. I wait in the room and he later calls to tell me that he only had the 2 wash cloths and no towel so I would have to wait until 8am to get towels. I proceed to ask was I not supposed to shower myself and child for bed? Sam repeated it wouldn’t be until 8am, so almost 9 hours away at this point. We had a very long day travel and being around others and shower nightly. So I pack up myself and infant and I head to the office backside near the pool door and discover it was locked so I walked around to the front which was also locked. Sam opened the door to let us in and I give him the keys on the counter. I ask him for a refund due to the conditions of the room and there was no other room availables by this time. He attempted to call the owner at least 3 times because he said he couldn’t issue a refund. I’m upset and tell him I needed a refund and I would drive elsewhere to find a clean room because I’ve never been to a hotel room that was in such condition with that much hair. Sam then says he will just give me a refund from his money and walked to the office behind the counter. He come back out a few minutes later and says he had to wait on the owner. I asked when he’d be available as I was leaving on

Clean and quit