Iberostar Selection Ensenachos

Amazing private villa. Excellent food! 5 star service. Beautiful beaches. Thank you to all the staff! Especially Hector, Yuniely, Diana and Yandry! Honestly all the staff make your day enjoyable and give 100 percent. We have been 2 times and highly recommend this resort!

We just got back from our first time in Cuba. We opted to stay at the Iberostar Ensenachos Coral Level and if I am honest, I set my expectations very low and knew it was the beaches I wanted to see. After seeing some pictures of the food, I was a little concerned that I would struggle like I did in the DR as I am an extremely fussy eater and really don’t eat a lot of meat of any kind. Once I posted a simple question just asking if they had pasta, my experience with Cuba and the Cuban people began. I was pleasantly surprised that a customer service rep by the name of Sulay reached out to me. Ensuring that not only would they have food options but that they will ensure my stay will be enjoyable. Sulay then provided me pictures of the buffet to show the options that I would have. She even followed up on my stay after we arrived to ensure we were enjoying ourselves or if there was anything we needed. We arrived at the Coral, wanting to experience a small resort and low key for much needed relaxation. The greeting we received from the butlers Michel and Dismar with others was friendly, informative, and helpful. We arrived at our villa and pleasantly surprised at the size, cleanliness, and most of all the view and privacy. Dated doesn’t bother me if it is clean. We took the time to walk the grounds to see what we saw in the you tube videos, and it didn’t disappoint. Well manicured by the gardeners always hard at work. The resort is small with access to the selection side and realistically I was a little hesitant the first couple days as I found it was much quieter than I initially expected. But by day 3, I was eating great, never hungry and I brought snacks just incase. We started to get to know the staff. Alberto and Anier our pool side bartenders had amazing service, Alberto the pool maintenance person always on hand if we needed anything and the waiter/waitresses (so many to name) always checking if we needed anything. I can say I understand now when people say why they love Cuba. Not just the beaches but the hardworking people who quickly turn friends. Don’t forget to take a stop at the little hidden bar in between to the two resorts as the bartender there was amazing as well. The Iberostar Ensenachos is top notch because of their employees. My villa was always spotless, including the floors being washed, with something decorative on the bed and a friendly note. Without going into detail, I strongly feel the staff went over and above for our first time experience which has only ensured that we will return. I’ve never experienced service all around like this before. My suggestion for the resort would be to eliminate the dinner reservations. People eat at all different times, and I am sure won’t mind waiting a bit if a seat is not available. I personally do not like being held to a time and rather wait if I go at a busier time. Hence, we opted for room service a few times. Pros: The staff by far! The privacy of our deck, the size of t

My review is noted in the picture section in two parts. We love Cuba and have been there 35x The Coral section needs management to step up to make this gem a highly sought after resort we once loved. We won’t be back until management gets the message that this resort as it is presently is NOT 5 STAR !