Name: Eldorado Reno – A Caesars Rewards Destination
Address: Reno, United States
Rating: 7.8

United States

Las Vegas

Atlantic City

Reno

Laughlin

Stateline

The room was spacious and clean, and the hotel location was central. I just found the service to be lacking. For instance, there was no sign that the pool was closed during weekdays. I waited for some time when it was supposed to be open. It was only when I went to the reception that I found out about it, and that I could use the pool at Paris instead. It wasted my precious time.

Honestly I didn’t think I was going to love this hotel as much as I did! The amenities were great! They recently opened their “Go Pool” beach club which was honestly our favorite part of the hotel. Great restaurants and excellent location. Not to mention really nice and clean rooms

The cleaner forgot and didn’t flush the toilet as I saw some nasty stuff. The refrigerator had a bottled water that wasn’t mine when I arrived. Cleaning was the biggest issue. Parking in and out was really good and hotel location. No I wouldn’t recommend it as cleanliness is not good and no perks. Tv was slow. They allowed me one hour early check-in which is nice.

This was our second time to Vegas been there the first time to get married and stayed at The Mirage. We are a couple in our 40s and 50’s from England. The location is spot on right in the middle of the strip. The hotel does not have a WOW factor and the room although big looked worn down. The carpet needs replacing and feels dirty. The check in was relatively quick took around 20’ including queuing. We were not offered any paid room upgrades or were not given any info at all just told where the elevator was. The pool area seemed okay but a fraternity event was on at the hotel and they were youngsters everywhere in the pool area so this was not our cup of tea we stayed for an hour or so and then left. The view was nice. Overall for the price it s worth it given its central location but I would not stay there again. There s so much choice out there that I would try something else. Although if the mirage was still open and not undergoing major refurbishment/rebranding we would have returned to the mirage 100%.

We really enjoy your stay here.  Affordable and centrally located in the strip.  Nice accommodations and parking.  We saved $5 parking a day by staying here.  Resort fee was just over $56.
I would definitely stay here again.  Beds were very comfortable and the AC worked great.

The service was fantastic, the room was incredibly clean and tidy, and it offered superb value for money! Facilities: The facilities were quite spacious and very well-equipped.

Overrated. Too expensive for what it is. Yes it’s nice and it’s an experience because it’s iconic. Very very loud everywhere very crowded. The hotel staff wasn’t really friendly many times not even answering to a good morning, my father is in a wheelchair and there’s an area where you have to call assistance for the lift because there’s no ramp and she questioned me why were we going to that corredor and said the shops were already closed. Housekeeping came in the room before the time whilst my father was in the bathroom and the paper of “do not disturb” was on the door. The bedroom wasn’t really clean for 240€ minimum a night even the floors in the bedroom corridors were full of little trash for hours. no complimentary water tea or coffee. The parking walk until the reception was very stressful with a wheelchair and 3 bags on the email they should say that you can drop off the bags at the entrance. For a five star hotel the bed sheets were crumpled and stained a lot of marks on walls and the chair stained. Bed was very comfortable. The toilet was amazing. The casino staff are very nice. The view is amazing

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

The location couldn't be better. Minutes from the fountains and the heart of the strip. The room decor is aged but perfectly Vegas Chic! In-room amenities are poor. Even coffee will cost you $20!
Beware the see-through mirror in the shower; great for intimate couples, less good for family!

Took the nicer tower. Was good and clean enough. Have to pay for main pool. That was surprised. Other pool was not pleasant at all. So we did not use. Parking is not free. And I got charge more than I was told. But it was fine. But off boardwalk is strange as golden nugget next door is free. Basically we did not spent time at the hotel. Went at the beach and use the boardwalk casinos instead. It was easier as I initially planned to play when rest of family are enjoying the pool.

There were several fees that I didn’t expect such as $31 resort fee. $15 early check in fee for checking in at 2:00 rather than 4:00 and $10 for parking.
The place also needs updating. Two beds were standard size not queen size. 
Al things considered I would not be inclined to go back.

This is an absolutely gigantic hotel, inside and out. If you do not know how to read a map then this wouldn't be for you. There are 6 floors and many different elevators that do not all lead to the same place. Finding your car or even getting outside takes about 20 mins. Be prepared to walk a lot. It's also extremely packed at all times, and as expected the prices are higher than normal. It is centrally located, on the boardwalk and many things to do. But make sure you add lots of extra time. Also not all staff can give directions either which makes it difficult. Takes a couple days to get acquainted.

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

Very nice room very clean excellent bathrooms. Very comfortable bed and pillows big beautiful television and amazing view. All the casinos are right downstairs and right across the street from each other.

As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera.  I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way.  it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.

Was there for a event at events center hotel was very nice restuarants were great & fun , needs mini bars & usb plugs in rooms but other than that was very nice beautifully decorated for xmas

Caesars

Columbus

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