Diamante Cabo San Lucas

We had a lovely time at Diamante. We rented a condo online, but had access to all of the amenities of their resort. The stay was lovely, but it was made even better by a few amazing staff members that need to get recognized. Abraham, who was our server on the beach was caring, funny, amazing. We asked for a huge favor, for them to open the aquapark for us on Saturday as it was our last day. Abraham went and got the big boss, Enrique. Enrique came by and was very understanding and accommodated us and opened the aquapark for us as an exception on a day that it was not going to be open. He was very professional. The lifeguards Viktor and Christopher were also amazing as they were there for us to make sure that nothing happened to our kids. We understand that it’s really hard to please everyone, but these amazing individuals really made this trip so much better especially on our last day that left a lasting impression. Tafer Resorts should be proud to have such good folks on their team! Highly recommended them!

Own 2 weeks but since Tafer purchased several interactions have been bad and make no sense. Their exchange program is basically worthless since they offer an ‘equal’ or lower accommodation at one of their other hotels - my Villa accommodates 11 people but they only offer me a 3 BR loft in another Tafer hotel. Would never use it. Makes no sense. Next, I paid my maintenance fee for next year but realized I can’t use it next year as my family has another commitment. I’ve asked several times about giving up my week in 2025 and applying the fee to my week in 2026. I can’t get a straight answer from their reps after asking clearly about this several times. Really annoying dealing with the staff especially since I was previously told I could apply it to the following year. Now I get vague and unclear responses. Otherwise, I’d give up my week for a refund of the maintenance fee. I ‘think’ they want to keep my fee and just give me another week in 2026 but that’s not acceptable since I already have 2 weeks in 2026 and we’re not going to go to Cabo from the East Coast 3 times in a year. And then, finally, even if you try and get another week an alternative week is never available. So it’s a poor system. They keep your fee and tell you to take another week next year even if you don’t want another week AND there really no weeks available anyway. Very frustrating dealing with them. The shame is that for 12 years it’s been great. Until now.

Stay away from this scam. We got ****** in and they will not answer their phone or ever return a call. Unless you are a multimillionaire and just want to burn money do not go to Diamante as it is a total rip off. Been trying to call all afternoon and it just keeps ringing and ringing. Sent countless emails with my phone number and they simply refused to call back. Took over $100,000 of our money and still treat us like dirt.

Do not buy here. I am an owner of a timeshare here. When we bought here my week included 10 rounds of golf at any time. Now the resort has sold and the new owners have changed the rules for timeshare owners and we can no longer reserve a tee time before 10:00 am. To make things worse one course closes for over a month due to the PGA tournament here in November. This pushes everyone to one course so it is almost impossible to get any tee time. No one knows what the new owners will take away next.

It’s a timeshare. The offer is that a visitor pay $40,000 or 60,000 or 100,000 down and then continue to pay $3000 or more per year and in return, you receive a room and some rounds of golf for one week every 2 years. How does this make sense? The logical Person would keep money in their own control and make choices every year about where to go. It’s a timeshare. The resort is on the ocean, but you can’t swim in it; too dangerous. It has a giant lagoon/pool but again, no swimming because it is freezing cold. There are paddle boards and kayaks with your very own personal lifeguard following right behind you. Amazingly, no charge for this, though there is a fee for the gym. Tipping is constant. Bring lots of cash. The service staff was incredible! Each employee was excellent. Because this resort is under construction and in the middle of nowhere, guests must eat at on-site restaurants. The food is fine and very expensive. At the Woods restaurant we spend $55 for WATER for our table of 8. My friends had a tough steak which was presented on a bare white plate for $100. They are the type who do not complain so I did. I am the type to complain, as you can tell. The manager offered no solution. No dessert, no taking off the bill, no handshake. These are mean streets. The golf was nice, but more money. Caddy was $200 and $25 each for candy and sausage sandwiches on the course. The wind was so wild, that your golf game goes to the dumps and that makes me glum. It’s a timeshare/prison and I won’t go back.