Jinja Nile Resort

Location & Views: The hotel is centrally located, offering breathtaking views of the Nile River and lush natural surroundings, which many guests found serene and relaxing. Wildlife sightings, such as monkeys, added to the appeal.

Avoid staying at Jinja Nile Resort! My husband and I recently stayed there for one night on July 17, 2025, and our experience was marred by several issues. Check-in and Room Issues Upon check-in, we were asked to pay despite having already paid in advance. Our room, C5, lacked essential amenities, including spoons, sufficient tea bags, and hand towels. The bedside lamp and bathroom tap were also not functioning. When we complained, no one responded for over 45 minutes! Room Change and Further Issues After requesting assistance, we were offered a room change to C1. We were not keen to move to C1 as it was closer to the pool. Despite expressing our reservations, we were assured that the room would be in working order, so we agreed to the move. Unfortunately, the safe in room C1 was not functioning. Power Outage and Generator Issues When the power cut off around 10 pm, the generator kicked in, but the AC stopped working. When we rang the reception, we were told that the AC would not work on the generator and would start once the power was back. The fan had no knob, and it took considerable effort to get a standing fan. In the middle of the night, around 1:15 am, I had to call the reception to report the issue. The staff member I spoke with claimed that the power was still out, but when I contacted the local electricity board, they confirmed that there was no power outage in Jinja. After I shared this information with the reception, the AC started working. The following morning, we noticed that the AC in room C1 was leaking water, and there was a significant puddle underneath it. Management Response We spoke with Duty Manager Vishal and Manager Rakesh, who apologized and acknowledged the issues. They confirmed that rooms C1-C10 were not meant to be released due to maintenance issues. They also mentioned that staff had incorrectly informed them that we requested a room near the reception because we were "old." This information was not correct. They offered us a complimentary night's stay, but given our prior plans, this gesture felt insufficient. We were disappointed that they didn't offer any alternative solutions or gestures. Conclusion Given the price we paid (almost £170 for one night), we expected a much better experience. The hotel's response to our complaints felt like a missed opportunity to make things right. We left feeling disappointed and frustrated with the hotel's management. If you're looking for a hotel in Jinja, I would caution you to thoroughly research and consider other options to ensure a better experience.

Poor service. Hotel not clean.