Business Hotels in Kelapa Dua

Checked in at 2 pm sharp, our family suite room only has 1 window facing to another building. Other than that, the room is okay. Breakfast for a four star hotel was quite complete, there were Western, Chinese, and local food. Overall experience 9/10

The cleanliness need to improve. I got 2 towel in the bathroom, and one of them is still wet when i check in. Still got hair on all the table in the room. Receptionist are very friendly and helpful. Breakfast buffet still not bad and the server very efficient as well. Overall is ok, just cleanliness must be improved!

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

Great hotel with great services! I went there with my husband and 2 kids, we were having so much fun!! So many interesting activities and the water park for children is a must go! We booked the executive suite room and got spa & lounge facilities to be enjoyed throughout our stay. Staffs are very polite and helpful. Would recommend everyone who wants to spend their holiday around BSD ❤️❤️❤️

Staff are all great from security to bell to reception to room cleaners. Only big issues are pool is indoors and unheated -so water freezing cold-could not use , breakfast was Chaos with not enough staff tables not cleared so nowhere to sit and nobody apparently in charge and stale bread ( Croissants and coffee however were very good).

Nice hotel in the middle of Gading Serpong. It is near to Sumarecon Mall Serpong. The breakfast is variative and delicoius.

This is my second stay at this hotel, it's worth for me return again next time, everything in perfect and I left my passport they help me secure and kept it until meet me up and return. I totally not aware my passport left behind, really appreciated the security and good services provided by counter staff. Thankfully to them.

The service quite good, check in-out smooth, breakfast menu not so variatif, saved by the indomie stall which is always great. Parking area quite enough but lil bit narrow when u have to take to B2 n B3. Room space quite big, interior still clean and new.

The location of Fame hotel is strategic as its on the main road. Next to its a hospital which is very modern. Also easily food can be found especially in the night with the night bazaar nearby.