Business Hotels in Coblong

it''s been very pleasure to stay at Grand Tjokro hotel, feel comfortable and all staf arw very friendly. the most important my kids are happy

The hotel is nice but quite old. The staff are very helpful & warm. However the cleanliness is very questionable. The room is ok but bathroom was not properly clean. There are stains in the tub & some of the equipment is not upgraded. But what I like most is the buffet. Indonesian authentic food which I love so much. The lobby also prepare welcome drinks & tit bits. I love it. Don’t worry I will come back to this hotel & hopefully the management took special attention to the things I mentioned..

Superb stay with good service from staff. Although the hotel seems slightly old, the warmth service and breakfast really compliment the stay

over all is good , only 1 things no have welcome drink . all staff very friendly . breakfast taste is OK , many choice of local food variation . easy check in and check out . spacious room . will back again stay at this hotel

Well, at the first time we areived everything went well. Welcomed by Mr Agus THE ONE AND ONLY BEST STAFF in this hotel (others were worst!), he assisted us to the room very polite gesture and good communication. Started while i asked for more bath towel, coz i booked 4 rooms for family, and i occup the room with my parents which more than 3 person inside, however they said it is unable to send more otherwised it charged. We understood and cancel the request instead. We also cannot refill the bottle of water (the small size one) they said it will charged in IDR 30.000 which i understood and we cancelled the request and bought by ourself outside. Second day, after we held a family event, we are extremely exhausted. After bought a food (soup) we req them to deliver a bowl. And they said they will sent it up. Until end of the day, the bowl was not coming, and my sister ate it from its plastic! Me and my husband decided to extend the stay to higher type of room, we paid all in advance, we understand because we booked the reservation in a last minute at around 12pm, the rsv was still not interface to the system i guessed, and they asked us to wait and will call to info us when the rsv interfaced already. Until more than 30 mins, no one get back to us, we did not complained at all, i came to reception met argita which was the person who handled us, and she informed that the rsv have been received (and no one call us). i did registration as normal and they gave us the room in a lower floor which was not our preference, and asked to get higher floor. They said, they will call us due to the room was not ready yet, which -again- we understood. We are waiting until 2 pm but nobody call us, and i came again to them asked for my room, surprisingly the room was ready :) thank's God because we are very initiative to ask them :) i guess if i was not asking my room, they will never call us... No apologize conveyed due to we need to wait for room nor call us to collect the key. Also the boy before argita, who handled us in the receptionist needs to be trained how to listening to the request and question well and conveying the information well to the guest. Other thing why i fed up was, we ordered food outside, and the reataurant forgot to put the cuttleries, and i requested to them for cuttleries, this rude staff named Sansan, said it chargeable, well i still don't understand and asked why it chargeable, and he explaination was unbelievable and i really hate to explain it here ( you can try by yourself to proof this if you want to loss your day and money only to get worst service:)) he said the information was on the room svc menu which was not there! He said, the charge is for the possibility, if only the cuttleries can be lost which we don't have any plan to lose it :) i told them that last night when we requested the bowl, it didn't come, and no apologize AT ALL. Only the rude explanation from this SANSAN. The spv gave us a so-so explanation and apologize after

When I checked in, I was asked to wait while they were checking the room. After waited more than 10 minutes, the receptionist told me that I could enter the room. Some of my complains: 1. There was a cockroach inside the bathroom 2. The handle of shower is broken (not attached properly as the inside part of it is teared off) 3. The tap output channel was broken, this effects the stream is quite powerful as there is no filter to hold the stream 4. I booked a double bed, however it was 2 twin bed that become 1 bed. However, the hotel staff was pretty kind to give me 2 additional complimentary drinks.

last minute booking on a long weekend. out fault. however please do take note the rooms on 1st floor got window to in hotel alley, not to outside the building. the swimming pool is shared with sister hotel aston and it's not that big (dip swim only). cihampelas is also a declining area, not like 90's good old days of fashion center. they do have nearby cihampelas walk which is beautiful though. receptionist, bell boy and restaurant staff give excellent and attentive service, thumbs up. however the security guard try too hard to the point that they don't leave much personal space for us to take care of our family ourselves. i have to ask them to stay out of my parent's way yet they still standing too close not allowing me to comfortably close my parent's car door.

This hotel has great potential to be a highly recommended hotel, but fell short on few crucial things. The location is great, good looking exterior, and the room is well designed too! But unfortunately seems this hotel is not well maintained. Maybe because of COVID. But should not be an excuse, tho. Let start with some positives: 1. Room is spacious, good looking design 2. Great location 3. Nice exterior design 4. Decent food During our stay, we found several issues: 1. The room wasn’t exactly the best smelling room we’ve been. Moreover, definitely need so many cleaning such as on the curtain and the bed headboard. 2. The restaurant only open until around 8. We could not even get a plate and a set of cutlery at night. 3. The pillows are rather bad for a 3-star hotel. 4. the wi-fi is terrible. Disconnected every 5 minutes with bare minimum speed. 5. The receptionist wasn’t exactly at their post everytime (sometimes no one is there) This hotel shows sign of its glory years but obviously the COVID didn’t help in its maintenance and management. Not sure whether we would be back here again, but if something drastic is done, we would love to stay here again.

a nice place to stay in bandung with homie feels and green environment. with an old dutch building style and nice interior surounding the property makes you feel living in a huge collonial villa at 1970s. The room is nice and spacious with complete amenities and 4 bottle water (a generous for hotel these days that only give 2 bottle) also the toothbrush and tooth pastw has a brand and good quality (not a cheap or one time used model) a very imppresed. Beds & TV channel are ok. The facilities are ok with one restaurant attach to a swimming pool with a forestry view makes you blent in into nature. Very refreshing. The breakfast are also ok not many variety but some are good. Maybe need to add more or create a speciality to make people remember the best dish in this hotel rather than serve many foods without any good taste. The staff are different in some area, security and front office were nice and warm hospitality very helpful but at the restaurant some staff seems not so friendly or too stiff and serious doesnt care you are there or not. Well, you are in hospitality industry/hotel so 24hours you must ready to serve any customer you have. Because of the ambience and interior helps me to put GOOD rate for this hotel. I will be back for sure.

We chose this hotel due to its proximity to the event that we attended. Hotel staffs were very courteous. We checked in and did not check the bathroom facilities. We went out for the event and back at midnight. When I took a shower I realized the top shower did not work and i hated to call the servicemen to fix it, so i showered from the lower faucet like a kampung boy, so did my wife. The next morning it was fixed. The bathroom did not have proper venting system so the sweaty shirt we hung and the toilet smells very obvious and last longer. Breakfast was average. The swimming pool was dissapointing since the smokers can smoke in the facility and also people without proper swimming cloth can wear so in the swimming pool. You know singlet like the one in the attached photo can bring lot of diseases to other swimmers. Hopefully you can fix this.