The Northgate

sejours Bury St Edmunds lovely hotel situated 5 minutes walk from the center of Bury St Edmunds.Bedroom nicely decorated and the bed very comfortable. Difficult to dry hair as no plug in the bathroom and no mirror in the bedroom!! Unfortunately we were in a front bedroom which is on the main road!! very noisy from 7.am

Can’t fault it really, you get what you pay for. The room was very clean and had everything we needed for a family of four. There wasn’t a key to the main building however the front door was open throughout our stay but I did worry we would be locked out. Check in was simple. I couldn’t figure out how to adjust the temperature of the room it could have done with being a little bit warmer. All in all, it did the job for what we needed and for the price I can’t complain. Bed was very comfy.

I stayed overnight in the Conway room, this was my first visit to this unusual establishment, which is presently for sale. As other reviewers have mentioned there is no physical reception at the Northgate, you will need your confirmed code (by text) to get your key and gain access via the outside blister boxes, clearly marked. If you arrive in darkness, ensure you have a torch with you / light on phone etc. Once inside you will have a steep climb to your room if on the second floor and still a climb if not, people with mobility issues please note this. My room had no overhead light but two bed side lamps and a further reading light, it was quite dark for working in, unless you use the bathroom table, which is well lit next to the en suite. The room is furnished by items similar to items stocked by "The Range". Room clean and well presented but with an unflushed toilet and a non wprking pump on the soap dispenser. The building is on an arterial road into BSE and quite noisy with traffic. I am well versed with the city of and central London and that had nothing on this. I could also hear other guests talking until the early hours and again early in the morning. Public spaces in the hotel are lit by timer lights. Plenty of tea/coffee, towels etc, beautiful comfy bed and linen. Food pictures on here should be disregarded as no food no served there but plenty f eateries in town, staff will advise on this if needed. Only 1 hangar in the room but coat hooks provided. It is a short walk into town from the Northgate but may be off putting to single / older people going via Pump Lane in the dark, passing property with smashed in windows and poor street lighting. I saw a young lady house keeping on leaving who took my key for me. A comfortable and quirky establishment, steep stairs.

NOT a hotel! No staff, key code entry, no food/support at all. More like an AirBNB. Hotel up for sale too. Not told until the day before with no refund offered. Room was surface clean but stair carpet filthy, room carpet stained. Chairs and bed divan stained too. Bathroom again surface clean, with black and orange mould in shower, chipped bath and cracked sink. Paintwork badly in need of an overall. Broken coffee machine in room (heated to lukewarm only) and kettle only worked if you held the button down. Obviously had no choice but to put up with this as no one to report it too. Positives, bed comfy and clean sheets and towels. Close to town centre with parking (why we booked it). It looked like it had been a beautiful hotel in the past, such a shame and very misleading images/info on their website!

Listed as 5 stars but no staff there so no service. Difficult to get in. No breakfast until after I had to leave and no way to request it earlier so I didn't get any. Not as advertised. I would class this as 3 star at best. Very overpriced for what you get. Won't be staying there again.

Easy check in, on first impression room was a good size , bed comfortable , bathroom the toilet looked like it had been broken for dome time, we did message North gate to inform them along with photos, but no response , crack in toilet seat is unhygienic ! Cobwebs in the bathroom as well Breakfast was ok We did inform someone about the toilet seat again when we checked out