Tru by Hilton Beaufort

This particular hotel has left me feeling so discouraged about all Hilton Hotels at this point. The front desk clerk was as rude as I’ve ever met in the customer service industry. It was so obvious I was bothering her that I had to ask her at one point if I had done something to offend her, fully aware that I hadn’t even opened my mouth yet to say a word. I was ignored, not acknowledging me when I asked questions. It was as if I was a phantom standing there, other than rolling her eyes when I walked through the door. I was repeating questions to her because she wouldn’t get off her computer long enough to help me so she was not hearing me the first time. And when I asked her to give me my credit card back, she pulled her hand back and told me not to snatch it from her. After driving nearly 12 hours and arriving in Beaufort at this hotel at 12:30 in the morning, and exhausted, and that’s what I was greeted with. Had this have happened with someone without restraint, it could’ve ended horribly. Not a smart move on her part at 12:30am. She was about to go to jail for credit card theft. I prepaid for for the room yet she tried to me control me with my credit card and impress power over me by not giving it back to me unless it was under her terms. I didn’t come AND PAY to be bullied by someone that has no idea how to treat people. But as long as she got her point across to me by showing me that I am beneath her standards, that I was a bad person solely because of the color of my skin was absolute prejudice and honestly, her behavior was disgusting. It was completely surprising considering this is within the hospitality industry and at Hilton no less. Hilton hotels, you just lost a customer for life, I’ve been using you for 35+ years personally and professionally for business functions and ballroom dance competitions generating a lot of revenue for Hilton hotels. Your own employee just took thousands of dollars from your pocketbook by means of practicing discrimination towards a long standing customer.

I can't say enough about the customer service/hospitality when it comes to Tyasia! She was the best! My family had to find another hotel at the last minute, late night and she made us feel so welcomed. I also believe she stated she was filling in for someone, so that and she was a God Send! The other staff were friendly, the hotel was nice, rooms were clean, breakfast was good, even though they had no waffles lol. If I ever come back to Beaufort SC that's where we'd stay again!

Last minute booking and they was able to accommodate us. Cleanliness

Staff is very friendly and helpful

Cleanliness, quiet and breakfast was better then most

Great hotel Everything was great. Location felt safe. Hotel has an awesome lobby with food and drinks for sale, large sitting area and a pool table. Our room was very nice and clean. Bathroom was spacious and clean. Very modern hotel. Customer service was excellent.