Burnley

Hotel look lovely outside. I was very dissapointed to arrive at the hotel and realise we was staying in a construction site. It would have been nice to have been informed prior to my booking.

I have been staying up here for 6+ weeks now. Krystal and Isabell have been amazing, both have gone above and beyond there pay grade. Tom in the restaurant has held the fort all by himself since the re-open, top chef… I feel he could do with some help in there though… Adam has been fantastic on front of house too, there’s nothing he can’t help you with…

I would like to take the opportunity to say how hard working, polite and helpful Chelsea and Isabell was, there was limited alcohol and I watched them dealing disgruntled customer's very professionally while rushing about tending to everyone's requirements, it's great to see 2 young ladies trying to achieve an impossible task when the restaurant was so busy but kept there cool and carried on, the food came out great thanks to Tom the chef who was on his own having to keep the kitchen running. I know I would've given up but I watched on as Tom kept sending out great looking food with every dish. The 3 young members of staff are a credit to the Premier inn chain and I hope they get recognised for there outstanding commitment and hard work

The mattress was uncomfortable and lumpy to sleep on The person who was sleeping above me upstairs as I was downstairs was heavy footing at 1:00am and 4:30am There was a moth in the room on the 1st night I walked in it was on the extra pillow bag there was holes in the curtains in the room and shower room The restaurant area has Been beautifully decorated to a high modern standard and staff are nice there

The room and facilities were fine,no complaints. However the rooms was not cleaned ,beds made or waste bins emptied at any time during our3 nights stay. Not good enough for a Premier Inn!! Breakfast was a joke hardly anything provided just a few croissants and apples and bananas. Very disappointed with my stay!!!

I booked 2 nights in the Premier Inn, Burnley for my sister and I, checking in on Saturday 3rd May and out on the 5th May. We had travelled there from Belfast to attend an event for a cousin who is very unwell. When looking for a hotel for our stay, I was delighted to see that there was a Premier Inn as I have stayed in Premier Inn hotels several times with work and also as in Lenny Henry's ads, his big selling points major on the breakfast. When we arrived and were checking in, I asked a young woman at the desk if breakfast was included as I had looked at my booking to see if it was and to add if it wasn't (without success). She told me that because of renovations there was no kitchen and no breakfast. I was disappointed and asked if there was anywhere nearby to get breakfast. She said no, that the nearest place was in town. We went to the room which was a disappointment as well. It had seen better days. We sorted ourselves out in the room. We had some time to kill before our meet-up so I asked at reception if there was a bar. I was told that there wasn't. I told the young woman, there were three behind the desk, that we were very disappointed and that, while accepting that it wasn't her fault, I intended to complain. She told us that the lack of facilities was mentioned on the website but "in very, very small print". Going without breakfast on a one-night-stay would have been far from ideal but was made much worse whilst staying a second night. I am 70 years old and my sister is 68 Reply in 'photos.'