Burnley

The staff is exceptionally friendly and helpful. Convenient location near Turf Moor stadium with ample parking. Guests praised comfortable beds and spacious rooms with lovely views.

We stayed here for 2 nights booking in was pleasant the room itself reasonably tidy although there are signs of damp we paid for our meal and breakfast package the evening meal took an hour and a half to come to us bearing in mind we had been on the road nearly 6 hours and just wanted something to eat and then rest bed the hotel bed was comfortable and we were all rested then we arrived at the brewers fair for breakfast and that it where it went down hill again nobody was there to book us in for breakfast so basically anyone could have strolled in and helped them selves to breakfast i asked the lady that came out of the kitchen were there any tables for us to sit bearing in mind both myself and my partner are disabled with my partner using crutches were told to stand and wait for a table to become available we then just decided to fit around a single table and borrow a couple of chairs breakfast was suppose to be all you can eat buffet type with barely anything out of the 12 items listed for breakfast there are only 5 available plates were cold the food was only just warm i really wouldn't bother ordering breakfast if your going to stay here it's not worth the money being charged.

The two night experience was dire. Room wasn't thoroughly cleaned. Long hairs in the bed. Restaurant and bar was closed. No breakfast on second day even though we prepaid. Came back to a man being arrested by police in reception. Sleep broken on second night by fire alarm false alarm.  Still waiting our refund for the breakfast that wasn't offered. Forced out to eat on bitter cold nights. Hideous, never to be repeated experience.