Sandbar Private Apartments - Hosted by Burleigh Letting Company

Just had 7 night stay through Luxury Escapes package and stayed in 2 bedroom on 26 floor with panoramic views to Surfers and hinterland. Great start. The unit was large and comfortable however the hot water in kitchen and 2 basins in bathrooms wasn’t working. Reported matter to staff on the Thursday and a plumber attended the next day but still no hot water in bathroom basins. Staff reported that due to roadworks outside for new G Link rail that there had been water issues. Fair enough but I reported that water still not right on Saturday but no plumber attended over the weekend. ? Then again on Monday mentioned to Manager but no real urgency to deal with it??? Still it wasn’t fixed when I left few days later. Whilst staff were friendly and polite over issue I’m really Not sure why the matter wasn’t dealt with during 7 days there. Not really good enough and no offer of anything for my inconvenience. I expected being new then plumbing would be warranty issue under building works. There was roadworks overnight for 5 of 7 days which would have been good to know before we arrived? There were several nice eating spots nearby ( Palm springs and Light years ) and beach very close. We have been to Burleigh 4 times but seems much busier now due to new rail link. Would return again to Sandbar as unit was new and modern and great view and although this issue isn’t a deal breaker it just spoiled visit unnecessarily.

Amazing views. New, very well appointed.

Well equiped apartment with views over the hinterland on one side and a park and a small sea view the other way.. The road works were obviously annoying especially late at night but we are sure they should be finished soon.! Comfortable bed and furnishings, two outdoor balconies, info regarding t.v. Operation, and rubbish removal would have been helpful. Extra charges apply for fresh towel and sheet change overs. Not far to the lovely beach and a bit further to the main shops.

Lovely property, brand new. Stylish. Great views. Easy parking underground. Walking or a bike ride to everything.

Very disappointed in this hotel, I felt deceived from their advertising and really ruined our little holiday. We booked the signature room with all the photos showing sea or beautiful city views from the living areas and we were given one of the lesser back rooms with a view of the MacDonalds roof and car park with only glimpses of the sea from the main bedroom. For the same price, we could have stayed at one of the top premium hotels with breakfast and full sea view. I did enquire as to why we were given room with twin beds instead of a queen as we had booked signature and they kindly made the beds into a queen but the main point of my enquiry was as to why we were charged for a signature room but given the cheapest one. If I had booked the lesser room of the website which looked more like the room we were given it would have been more than $50 cheaper. Whilst the room was extremely clean and the customer service nice, I let my family down booking this room with such a terrible outlook. Definitely don’t be fooled from the photography of the signature room when deciding, you get a MacDonalds roof view :(

Exceptionally comfortable beds. Best sleep quality ever. Great spacious, light and bright unit. On trend furnishings in new building. The view from the unit was excellent as it was overlooking the greenery of the surrounding palms and park. Felt really connected to the area. Great amenities. We'll be back.