Los Angeles Marriott Burbank Airport

Arrived late in the evening, checkin was fine. Arrived at our room to find that the thermostat was set to 68 deg, but the room temperature was reading 74 deg. It was cooler in the hallway than inside the room. Noticed the sign that said something like “please wait 5 minutes after turning on the A/C before it will come on” Waited 7 minutes, and no cool air was coming from the AC unit. Called the front desk and was told “we’ll send up a building engineer to take a look”. Waited 15 minutes, nobody came, nobody called to say it would take more time, nothing. Finally, around midnight I went down to the front desk and was told “oh, we’ve been having AC problems for a while, someone should have told you about it when you checked in”. Nothing was said at checkin. I even asked my sister who was standing next to me at checkin to confirm. Nothing was said. I also visited the room my brother was staying in that night and his AC was working just fine. I was then told that some people choose to leave in the middle of the night because there’s no AC. I requested a different room with functioning AC, but she said “we are fully committed tonight” The lady at the front desk offered to send up fans. However, I paid for a room with AC, not something to move around the hot air. She said she could give me some Marriot points. Hahahahaha. You think I’ll come back to a Mariot after this experience? I want my money back. So I told her I wanted a refund, and she said she would talk to her manager and send me an email. Guess what? No email.

NELSON AND ALEX is outstanding!!! Alex did a great job checking us in, he was very welcoming, kind and helpful. And so is Zach, he helped us with our luggage! NELSON cared about our stay and went above and beyond to make our stay comfortable. Being that my only concern about this hotel is the room which is out of their control, I care more about service than aesthetic at times and Nelson, Alex and Zach made a great impression, made up for the lack of quality in the room and staff is very welcoming. Being ambassador elite I do have some type of special expectations as I have been so loyal to the Marriott brand and sometimes when a hotel falls short I could immediately tell how much they care for their guests and the property. the 3 stood out and provided excellent service and true hospitality.

Fantastic night! One night only and made my muse so much easier with 7am flight.! Thank you Sofie and nick!!! Soooooo convenient! Everyone at the front desk is warm. The guys in the morning had a great smile, water, and the shuttle was light outside the door. If you live in Los Angeles, not close to Burbank, great to drop a little cash and stay the night. If you can.

I had an early flight the next morning so I chose to stay at this Marriott. I hadn't stayed there in over 15 years and I have to say, nothing has been done to upgrade this hotel at all. My first room reeked of smoke, my 2nd room must have had water damage because there was an industrial fan there with towels. Finally, I was given a 3rd room on the 2nd floor of the newer tower. It didn't smell like smoke but the cleanliness was lacking (hair in the shower, worn dirty wallpaper). The AC unit was so loud, it was hard to sleep but I guess I should be happy it worked because when I was getting keys to the various rooms, several people were at the front desk asking for room changes because the AC wasn't working. To cut to the chase, this hotel is so dated and likely stays in business because of the proximity to BUR. I'm not sure what Marriott is doing about the namesake brand but it's gone way downhill. I would not recommend you stay here unless you have an early flight.

Late night 6 hour stay before flying. Easy check in. Room well appointed, quiet and comfortable but a bit on the small size. Lower walls in the entryway marked by luggage marks. Easy self parking (fee). Nice appearing full bar. Lots of fast food across the street.