Four Points by Sheraton Buffalo Grove

Not bad

Stayed here because all of the local hotels near O’Hare wanted outrageous prices for a one night stay. Since I was having dinner near Buffalo Grove the night I stayed, I chose this hotel. Upon my arrival, I was warmly greeted by the desk clerk and thanked for my Bonvoy status. When I went to the room, I found it to be clean, and a nice view of the inner courtyard area. The bed was very comfortable, I slept well, and the shower worked as it was supposed to, with plenty of hot water. That’s where the nice part of the room and hotel ended. Some of the exterior entry doors are still broken, as posted in previous reviews. You will need to enter the hotel from the front lobby which, if you have a room at the other side of the hotel, could be a long walk. (The entry doors on the side where my room was were still broken; I cannot speak for the other entry doors on other sides of the hotel.) Also, the room phone did not work at all; no dial tone, nothing. To be honest, this hotel has good and bad sides to it. Sadly, the bad outweigh the good as of recent. Would I stay there again? Probably not.

We stayed here as part of a soccer tournament. The place was terrible. Pulling in the whole place was overgrown with weeds everywhere. Entry doors were broken and non operational. We had bugs in our room each night that freaked the family out. After getting home we were charged for two extra nights we did not stay. After 5 phone calls over a week and a half the charges have still not been refunded. Escalated this to corporate now to dispute. I would not recommend to anyone.