speek201
October 7, 2023
I rarely leave reviews, I stay in hotels about 50 nights each year and this experience was so awful I feel an obligation to warn others. It was by far the WORST, dirtiest, and nonresponsive hotel that I have ever encountered. Upon arrival, we entered a lobby that had a sign indicating it was under renovation---and I dismissed the mess due to that. I got the keys for three rooms and left the other at the desk for my coworker. When I got to my room, I discovered part of the floor torn up and (more of a concern) the extra lock on the door broken off. I asked for another room, but I am handicapped and there were no downstairs rooms available and, as I already knew, no elevator. The male students I was traveling with found a full beer can in their room and a slightly musty smell--but we decided it was good enough for one night. Then when my female students arrived with my coworker, the serious problems began. They got the keys from me for the room beside me, and we discovered dirty handprints on the sheets. Meanwhile, my coworker discovered that his room had bodily fluids on the sheets. We got keys for new rooms--one of those had cigarette ash spread throughout and the other had what looked like blood on the sheets. At this point, the hotel worker told us that there were no other available rooms. I did not feel that I could ask people to stay in these conditions and relocated them to an alternative hotel. My coworker informed the desk that we were vacating the two rooms and moving to another hotel. Of course, it was very late, but he was left with the impression that we would be refunded. In the morning, the worker informed me that he couldn’t do anything about refunding and the manager was not there. He gave me the manager’s cell and over the course of the next 48 hours, I texted and called the number and got absolutely no response. On Monday, I called teh hotel and after a short wait, the manager answered. He confirmed that the number I had was indeed his number and said nothing went through because he was out of town. Of course, maybe he was out of the country or something, but he should have called me as soon as he reentered. His answer was that he could not refund due to the fact that this happened so late and so other customers could not use those rooms. Keep in mind, that the property was (as it should be) practically empty. This was my first experience with Red Roof and I assure you it will be my last. I only reserved there because there were no Marriott properties; however, I will drive further to avoid a nightmare like this hotel and its management.