Hotels near Pony Express, Buena Park

Stayed here for 3 nights because the bad reviews I read all had to do with them remodeling I called and asked them to put me in a remodeled room and was told it should be almost done when I came. There version of remodeling was a new mattress which was comfortable and painting (in bathroom going behind sink cabinet had a large patch job which was not painted). All the furniture was old with lots of wear on it. They took out the large bathroom sink counters and put in very small free standing vanity sink so there is no place to put stuff. The shower head is nice and high but there was no shelf to put your soap and shampoo/conditioner. I balance the soap on top of the shower frame (closing the toilet in case it fell) and put shampoo bottle on top of the towel on the towel bar. The site said they had a free hot breakfast but there was nothing the days I was there. Plenty of parking. Getting into the parking lot if you are coming from the south is hard because you have to cross a VERY busy 3 lane highway which also made for a noisy room because we were facing the highway. The staff was nice and if you are going to Knotts Berry Farm its a short walk.

location of the hotel was perfect. close to some food places, stores and shopping centers. Having it next to the freeway, leaving and coming back to the hotel was a breeze. however, the tvs in the room were not connected with HDMI nor did it have an HDMI port(s).

This hotel was great for our stay here in California. The room was spacious and clean and the bed was extremely comfortable after a long day out whether around Los Angeles or a 17 hour day in Disneyland. The fridge was great bigger than we expected. We managed to store lots of bottled water and a few 2L bottles of juices with all our yoghurts etc for the mornings and during the day. Fridge is a great size for trips to Target which is across the street less than 5 min walk. Bathroom and other parts in the room we couldn’t fault had everything we needed for our stay to make it comfortable. As we left they were re decorating the halls, apart from all of this we wish there was stairs to each floor instead of just getting the lift up as we were in the 3rd floor room 355. Stairs would have been nice inside the blocks as there is only a fire exit stairwell to leave the hotel you cannot get to your room via stairs. Also great for parking a hire car as this hotel doesn’t charge for overnight parking too one of the reasons we chose this as our main location to go back and forth from saving us $350/$400 compared to competitor hotels around LA.

This is a really dated property! Staff was really nice, gym had a nice treadmill and the breakfast was ok. But the room was really old and needs an update big time. I was here for business but it seemed close to Disney. I would look for a different hotel.

BEWARE! What a pretty nightmare this hotel stay was. When I booked a much needed vacation I happened to use card with a low limit instead of my main card. Most hotels don’t have an issue switching cards without fuss. Not here!!! This one took a LOT of working to do so, then charged over $1400 on my card, had to go back down and get at least one taken off then their system went right ahead put it right back on my card. Hours and hours of phone calls and front desk visits per day, all for what should have amounted to a $600 stay (including taxes and $25 per night valet). The staff there were all warm, welcoming, and did their best to make everyone’s stay smooth and easy. So I don’t believe this was their fault in the least, but rather a techno issue or something else. They really worked hard to try settle this but the accounting system continued to ruin our time. The food was meh. An effort is being made at providing something unique, with many of the dishes, but they were lacking flavor, proper temperature and seasoning. We got the onion tart (which was not a tart but more of a croissant/roll and it was stone cold in the middle) and the “gnocchi” as starters. The purple dumplings more resembled Spätzle than gnocchi and were barely there, swimming in a pool of a relatively flavorless broth and a bunch of tiny tomatoes and peas with shavings of Parmesan. I remarked that it was something I might come up with if there was nothing else in the fridge and I was desperate (but I’d still have seasoned it better). The salad wasn’t much better. Again, warm-ish and we were sitting right next to the kitchen, with only one another table being served. Everything needed more seasoning and the chicken on my salad as so dry and overcooked I couldn’t finish it. But the service was wonderful. The pool is lovely but no hot tub means swimming with (likely) urinating children is your only option. Plenty of seating and towels, and a lot of security to get into the pool was over the top considering you have to have a room key just to get to the floor it’s on. No room service. Weird. Bar was good! Valet was excellent, and actually having help with our numerous bags was a welcome change. So I’m rooting for the staff, but Hilton, you need to get it together because YOUR BS ruined my whole vacation then made me too broke to do anything about it. NEVER. AGAIN.

Clean and comfortable. Close to restaurants shopping and amusement. Staff is very accommodating. Housekeeping does a great job keeping the rooms clean. No cigarette smoke smells” like some other places. Love staying here!

First time here really clean looks new and updated close to alot of shopping centers.

Wow, i have to say after all the remodeling everything inside the rooms have been completly renovated, everything is completely brand new from the beds to the carpet...im a tv guy and the new 40” plasmas haanging on the wall are pretty nice with cable i can say ill start staying here more often ask for Hersh i think is how you spell it, hell give you the best deals guaranteed !!

pon checking in, my family and I were greeted, acknowledged as Diamond Members, and welcomed back as returned guests. The staff was friendly and helpful. Our room and the rest of the hotel we saw, were clean and nice. We enjoyed our one-night stay and rested well. Fortunately, everyone we met was nice and helpful. I would suggest that when team members are discussing incidents involving other guests, they do so in their private office and not while at the front desk. As I entered the front desk area, a hotel team member was chatting with another speaking ill-will about her encounter with a difficult guest. She immediately stopped once she saw me, which was when I was at the desk already and heard enough. Thank you!