Good Nite Inn Buena Park

Very Good

This hotel is very close to Knott Berry Farm .

I have been staying here over the last few months and the room itself isn’t too bad for a motel. However, very quickly my family and I realized that the customer service is atrocious. We were regularly treated like they didn’t want us there. Mind you, we are very quiet guests who keep to themselves and only stay a night or a couple a time. We do our part in being good guests and so it was very confusing that anytime we communicated with the front desk they were rude. Most recently, we reached the point where we could no longer ignore how poorly we are treated. In particular the assistant manager,Lydia, is extremely condescending and outright disrespectful for no reason. She tries to justify her disgusting behavior by pretending that you’re the problem while you’re trying to communicate. There was a recurring issue where we would check in late and we would ask the front desk for a late check out. They would kindly approve it and let us know we could check out at noon. However, the next morning we would have housekeeping knocking before noon almost every time. Even worse sometimes Lydia would call the room to express it was past check out time in a rude tone. We never complained and tried to be cool about it. This last time was the last straw because on Sunday, April 27th, not only did a housekeeper straight up walk into the room after only knocking once, but once again Lydia called to say that it was past check out, to which I explained we were still there because we were approved for late check out. Lydia became annoyed and snarkily replied that it wasn’t noted down. I explained that I don’t understand how that’s my fault. She then rudely replied that she didn’t say it was. So I don’t understand what I’m supposed to reply to that however her tone and volume were way out of line. At no point did she apologize, and when I tried to say that we had even explained this to housekeeping when they walked in she interrupted me to say that was a different department and we need to call them. Now, why would I think to call the front desk about late checkout when we set that up the night before? I went over to the front desk which I’ve never felt the need to do, but I wanted to talk to Lydia to let her know she mishandled the conversation. I tried to have a civil conversation with her but it seems she’s too far gone and possibly narcissistic. She made false claims that we make “late” payments. What she meant was that when we extend we make sure to go before our check out time, however since they keep forgetting to note the late check out down, she is under the impression we are doing so “late” if we don’t extend by 11. It is ridiculous to try to paint someone as a bad customer merely because the staff keeps dropping the ball. It is clear, they are not communicating properly and that this motel is not being managed properly. Additionally rather than apologizing, Lydia stated she would “reprimand” her staff, but did not change her attitude and continued to be