Premier Inn Bude

Bed uncomfortable slamming doors flushing of other toilets noise from other guests asked for tv to be sorted and no one did service was slow but friendly staff food was lovely but could of had more on the menu as wasn't much choice didn't get our room cleaned didn't sleep well

Customer service - doing the minimum or going the extra mile: we arrived at 14:35, I tentatively went in and asked the lady on reception if we could check in, she said no and advised we had to come back at 3pm. We decided to sit and wait in reception area…5mins later another colleague walks in (didn’t catch name but was young with blonde hair), she comes up to us and asks if we’re waiting for a room, then proceeded to take us to the reception desk saying they are under booked so will be loads of rooms available - and checks us in! Not o my did she get us checked in early, but then proceeded to tell us where everything was in Bude, including recommendations for food! A real Premier Inn asset and role model for other staff! It’s a Prem Inn, so you know what you’re getting - tidy room with comfy bed, and all your normal amenities. Breakfast great apart from bacon, which was literally flavourless! But all else great and well cooked! Biggest moan was getting charged £3.50 for a J2O!!! Cheaper to drink alcohol! Would stay again if in the area

rooms were not ready on time , 3pm is the check in time and they still were not ready by 4.30 meaning we were late for our family get together meal and couldnt get washed and changed to go. Never have we been placed in family rooms this small and it was not acceptable, all the beds were squashed into the room so it was one big mattress pretty much . questionable that the windows opened too far especially considering they put the childs bed right next to it so the baby can sit or stand on the window sill . only place to put the travel cot is right next to the kettle that is hard wired into the socket meaning it cannot be safely plugged in at different socket. We often use premier inns and i have never had an experience like this one , poor service and very poor rooms.

Great Hotel in a great location , near the river and beach , restaurants and shops nearby , room was lovely and clean , breakfast was good , helpful staff , beds were comfy,, would stay again as the location is perfect, no car park , but there is couple and it’s very reasonable prices,

Quick and easy early check in, Explanation given about the room keys and how to book if we wanted breakfast. Warned us of imminent fire drill (much appreciated ) The room was clean and bright with a great view. Lovely comfy bed with ample pillows. Plenty of hot water, the bath was lovely and shower had good pressure. Good supply of tea/sugar that was easy to top up (from supplies near front desk) if needed. Very friendly and helpful staff.

A good location with very helpful and professional staff. Breakfast helped setup a good day and the evening meal deal was good value for money. The room was clean and good size for our needs. Location is well placed to walk into Bude. Parking is thr only challenge but the local car park was only £6.80 for 24hrs on this visit.