Atrium Hotel Ateneu City Center

Location: Frequently praised for being centrally located, near shopping areas, restaurants, bars, metro stations, and key attractions .

My first time to give a 2 star. To be fair, it WAS great. I emailed to request some other services before I arrived. The staff was helpful and replied promptly. When I arrived, the receptionist was attentive and briefed me on everything. All the staff was polite and greeted you when you came back and left, probably they were trying to improve after some previous bad reviews. The location was perfect. The price was reasonable. Everything was alright, but you only need to do one thing wrong to turn the 5 stars into 2 stars: The next morning after my first night, there was another receptionist. I told him that 'no need to clean my room' and my room number. I repeated it once again and he repeated no need to clean. I confirmed and left. When I was back in my room that night, my room was cleaned. 1. I hated people touching my sleeping clothes. 2. The most critical issue, all my personal towels were hung on the rack close to the toilet bowl. I'm sure when the cleaner cleaned it, she/he should have accidentally touch my towels. Even cautious enough, when people flushed the toilet without covering the lid, my towels would be contaminated. I covered the lid every time after I used it, when I was back, it was uncovered. If I know there's cleaner coming, I usually put my towels away from the toilet. I gave the same instruction to many hotels previously, and it worked fine. I don't understand what goes wrong with this hotel. Tbh, it ruined my whole trip, it was my last night and I burst into tears. I didn't have extra towels and had to use the same set. Btw, the hairdryer worked for around 10 sec and stopped. You've to wait for several minutes for it to work for 10 sec again. I didn't report this as I was initially worrying they would try to replace or put another one in my room and accidentally cleaned my room.