Guest User
December 9, 2021
I booked through TRIP.COM and I canceled 2 nights, which, when I arrived at the hotel at midnight, they wanted to force me to cancel again because the platform had not canceled them. Despite having the information about the reservation and in this case having with me the number of the booking made by the same hotel, plus the transfer of the Credit Card, it was almost impossible to claim with the people at the Desk. I consider that the management and relations with the platforms are not the responsibility of the guest, so if they do not want a headache, IT IS NOT AN OPTION TO BOOK VIA THE WEB. It is important to point out that after almost 2 hours of claiming (at midnight when I arrived), I was allowed to enter after warning about the payment issue before leaving it, yes, they sent me perhaps to one of the worst rooms in the hotel (which I verified with the maids) the 413, for punishment???? for claiming something that I consider fair??? Anyway, it really hurts for the hotel chain that these things happen.....
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