Juliana Hotel Brussels

The hotel decor was beautiful and the Room was exquisite. We were upgraded to a suit. The hotel is tucked away in a courtyard that Uber can't enter so we had to find our way. Only taxis can enter the courtyard. The area next to the hotel was very busy shopping area but we wouldn't hear any of the noise as our room was facing the inner courtyard. The hotel has a small staff and very boutique style. The breakfast was included in our room and had a lot of choice. It didn't seem like they had a full-time concierge either but the staff at the checkin counter would help. As far as the city of Brussels, there was a lot of construction, traffic and road closures which was an annoyance. Im not sure If I will visit this city again but the hotel was great!!

Review of Juliana Hotel: A Disappointing Experience My stay at the Juliana Hotel was, unfortunately, far from satisfactory, and I cannot recommend this establishment, especially for those expecting a 5-star experience. From the moment I arrived, issues arose that significantly marred my stay. Firstly, the room I was assigned was noticeably dirty. Dust was visible on surfaces, and the overall cleanliness was subpar for a hotel claiming 5-star status. When I raised this concern with the manager, I was met with an astonishingly dismissive attitude. The manager acknowledged the room's condition but refused to change my room, stating it "wasn't dirty enough" to warrant a switch. This response was not only unprofessional but also unacceptable for a hotel of this supposed caliber. (See attached photo for evidence of the room's condition.) The bathroom facilities were another point of frustration. The faucets were extremely stiff and difficult to operate, making basic tasks like washing hands unnecessarily cumbersome. This kind of maintenance oversight is inexcusable in a luxury hotel. The hotel's restaurant was equally disappointing. The food quality was poor, with dishes lacking flavor and presentation. To top it off, during breakfast, I requested a matcha tea, but the staff member preparing it clearly had no idea how to make one properly, resulting in a substandard drink that was barely palatable. The most egregious issue, however, was the manager's behavior. Not only was the manager rude, but their manners were shockingly poor, showing little regard for guest satisfaction. This lack of professionalism permeated the entire experience, making it clear that the hotel is poorly managed. In my experience, many 4-star hotels far surpass the Juliana Hotel in cleanliness, service, and overall quality. This establishment does not live up to its 5-star rating and feels more like a poorly run operation. I strongly advise potential guests to look elsewhere for a more pleasant and professional stay. What a truly disappointing experience. Rating: 1/5