KimKi Young
March 31, 2024
Be sure to be careful regarding ‘DEPOSIT’ when making payment.
At the time of check-in at the hotel for the itinerary from March 24th to March 26th, 2024, I was asked to deposit 90 euros by credit card, but as of March 31st, 2024, I still have not received a refund.
At the time of check-in, the front desk said that refunds would be completed within 24 hours after check-out.
The customer service center's response and official response was, 'The hotel said they have completed all refund measures. I received the reply, 'Please wait a little longer even if you are frustrated,' and when inquiring over the phone, I was told that I would have to wait up to 45 days.
If you choose to stay here, please be sure to complete the follow-up on deposit upon check-out. Alternatively, please make a deposit payment with a credit card, and if the issue is not resolved after 24 hours, please attempt to resolve the issue directly through 'Cancellation Request'.
What kind of accommodation takes nearly 2 months to get a deposit back? In addition, even if you are frustrated, it is difficult to be patient when there is no action other than to wait.
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