JERRYAN
January 7, 2025
The environment of this youth hostel is actually pretty good, but I'm sorry that I can't give it a high rating. However, there were some hiccups when I checked in. After I checked in, I found that the toilet in the bathroom was broken and the sound of water running was very disturbing. Because I checked in late at around midnight on the first day and I was very tired after getting off the plane and rushing to the city, I didn't go to the front desk. The next day, a black woman at the front desk tried to evade the request and asked why the customers didn't go to them in the middle of the night (two or three o'clock). It's very speechless. They don't consider the customer's feelings at all and instead attack you in all kinds of ways... The rest of the experience was good except that the front desk solved the problem and made me very speechless. The hotel does not apologize for its own hardware problems, but its attitude toward customers is disgusting. And at 380 yuan a night, this price-performance ratio is almost non-existent.
On the contrary, Ctrip was very good. After reporting the problem to the customer service, the customer service quickly contacted the hotel. In the end, the hotel refused to apologize or compensate, but Ctrip paid for the compensation out of its own pocket to appease the customers. I was really touched. Although the hotel was wrong, I would never be wrong when choosing Ctrip.
Since there are no pictures of the hotel, I will post two pictures of Brussels. Brussels is still worth a visit.
Original TextTranslation provided by Google