Numa l Lief

Nice but a bit cold in the room

Our accommodation consisted of a bedroom, lounge, bathroom, WC and hallway. It was very well appointed and clean. The super king bed was very comfortable. We had a bath and walk in shower. There is a communal washer and drier in the basement. Everything is automated from check-in to using the washer and it all works brilliantly. The location is great, 10 minute walk from the Grand Place but fairly quiet with a few bars, restaurants and shops nearby. I would definitely use again. Only issue was the steaming service on the TV was not working which was disappointing.

Our stay at NUMA Lief was a nightmare due to systemic failures: We booked specifically because the listing advertised an elevator, but it was non-functional until the morning of check out. Our disabled member struggled with the 5th floor climb with no assistance for hours. The "solution" of moving to the 1st floor (actually the 2nd in Europe) still required stairs—unacceptable and illegal under Belgian disability laws. The room and stairs were dirty, and cleaning staff blocked exits with vacuums and laundry carts, creating safety hazards. Despite NUMA’s claims, it took hours to get responses, and only executive escalation prompted action. The offered 15% refund was insulting for this level of neglect.

The hotel is conveniently located between Gare du Midi and Grand Place and is easily accessible by metro, with the nearest station just a few meters away. Access to the building is only possible with a personal PIN code. There is no staff present on-site, and no breakfast is offered. Any questions or concerns must be addressed via WhatsApp or phone. The rooms are adequately sized, with a minimalist design. Daily room cleaning is not included and appears to be available only at an additional cost. The television features programming in various languages. Occasionally, unidentified humming noises can be heard within the hotel, although the location is otherwise relatively quiet. Luggage can be stored in a basement locker, though the number of lockers is limited. It is important to note that the overall standard does not meet the expectations commonly associated with a four-star hotel in Europe. Overall, those expecting the comfort and services of a four-star property will likely be disappointed. The establishment operates more like a guesthouse than a traditional hotel. The positive ratings may reflect a prior concept under which the hotel had on-site staff and broader services. The current lack of personnel does not translate into reduced pricing. The rate I paid was comparable to that of a well-equipped four-star hotel offering a full breakfast—none of which is provided here.