Numa l Lief

Not recommended! This is a self service hotel without any cozyness or nice vibe. Cold and unpersonal. It was a complicated check-in where you have to scan passport and send verification codes and use What's App to do things. I hated it! There is a front door without a window and then you get in to the stairs case or elevator. But you get nowhere without completing the digital check in. No personal at the hotel to ask or get help from. We got a room without any windows where you could look outside, instead there were in the cealing. The bed was way too soft and the double bed had a joint in the middle, hurting the back if you slept in the middle of the bed. Not nice for a couple. The hair dryer did not work and it smelled from burned plastic. It took 10-15 minutes of constant flushing to get hot water in the shower. It was a circulation outside the hotel where people were racing with screaming tires the first night and people shouting loud for several hours the second night. Not such a nice neigbourhood. And the breakfast were served at another address. And it was not even a good one. Terrible hotel experience! But the rooms looked clean and the bathroom as big. That was the only positive things with the hotel. I would never go back.

A real shame Starting with the good - the hotel was lovely and the check in process was seemless. There were complementary snacks and drinks in the room and good quality teas and coffees. Due to the lack of reception desk, you could help yourself to provisions from the laundry room if you ran out. If it hadn’t been for our bad experience, I would have given the hotel 10/10. Our room had bed bugs and I was bitten about 50 times over 2 nights (we saw about 5 in total so not an infestation but enough). We were moved to a new room for our third and final night, and thankfully this room did not have bed bugs. I can appreciate that getting bed bugs is outside of a hotels control as anyone could bring them in, but trying to deal with all of this through an automated WhatsApp service and email due to there not being a reception desk was painful. I was offered a 50% discount on one night and managed to get this for the second night too, but the stay should have been refunded in full in my opinion as it ruined my holiday and has caused me days of suffering. I’ve also spent a lot on medicines and will likely have to spend more over the next week as bed bug bites are torturous. And not to mention how I am having to clean everything (inc bags, shoes etc) to ensure I’ve not brought any into my house. It is a shame this happened as the hotel was lovely but I have to be honest about the bad experience I had. Hopefully the room will be treated and no one else will have to suffer like I am.

Good location Great stay. Location good and the bed is so comfortable.

everything was great, no keys, just a pin to get in, super clean rooms. coffee and tea in the room. The mattress and the pillows were excellent. it was only 10 minutes walk from the Grand Place, so that was super convenient. the was no cleaning service, but if you needed something you could simply ask.