Residence Inn Brunswick

Cleanliness: Repeatedly praised as "exceptional," "clean," and "neat," with specific mentions of "spacious rooms," "no mold," and "no exposed nails in drawers."(based on 2 reviews)

We always use Marriott hotels and have often had excellent Residence Inn experiences. Unfortunately, not this time. What we liked: 1. Room was quiet. 2. TV worked well. 3. Comfortable bed. 4. Reasonable breakfast. What we didn't like: 1. After driving 9 hours we just wanted to eat in the hotel. The "Market" cooler was nearly empty, and we settled on 2 meatball hot pockets that were inedible. We had to toss them out. (we were given credit for these). I had to go to the Marriott TownePlace Suites next door to get something we could actually microwave and eat. 2. The shower was filthy. There was soap scum on the entire bottom have of the shower window and a dirty shower floor. We could not shower here. 3. The light in the area outside the bathroom didn't work. 4. The AC was difficult to control - either too much or too little. 5. The mirror in the main room was filthy and needed some Windex. 6. The outside window was so dirty that it was hard to look outside. 7. When we entered the room the dishwasher was running and we had no utensils. 8. The bathroom sink was very slow to drain. Residence Inn, we know you can do better than this. This was the worst of all the Residence Inns that we've stayed at. I'll try to upload some pictures that show the problems.

After checking in may 16 we went right to our room and to our surprise the room had roaches in it. I have traveled and stayed at all Marriott brand hotels and have never experienced roaches in a room. We went to the front desk and the front desk clerk acted like it was normal. She said there had been a lot of rain And that’s probably why they were in the room. It made my husband sick. We left the hotel and drove straight through to our destination.Beware … I would not recommend this Residence Inn. I also thought the front desk clerk should have taken our phone number and offered for the manager to call us, but none of that happened. It was no big deal that guest would go into the room and see roaches on the curtains and in the bed.