Hampton Inn & Suites Southport

The room was very clean but very stark and cold feeling reminded me of a college dorm. Bed pillows were terrible, small and very soft to the point of flat when you put your head on them. The shower was great. It seems these hotels have pared down amenities and housekeeping. At this Hampton Inn rooms are cleaned every other day. We could get fresh towels by asking at the front desk. When did hotels stop daily housekeeping?

I have stayed at this same hotel before with great success. I use it when working in town. This time I booked the same room as before but it was completely different and not what I booked at all. Also, the woman at the front desk was less than helpful and hung up on me when I called. I would definitely not recommend this location

Good: very friendly hotel staff, sweet rooms are very spacious, variety of breakfast options at buffet, still feels like a new hotel! Bad: the AC unit does not do a good job of circulating air and keeping at a constant temperature given the large room, found a few hairs in the bed, no fan in the bathroom. Overall: would stay again, good value.

We liked the size of our room, Though we paid for the upgrade, so it was at our choice. The area was quiet which was nice, however cleanliness was far below average. There were women's hairs in our bathroom and and we are two guys with very short hair. There were fingerprints and handprints smeared on the windows, like nobody even tried to clean them before we came in.. how come we can have a physical Bible, But no physical channel guide or any other things that I have to scan the qr code for. Why are you catering to the religious people and not towards the general customer base? Efficiency was below average for the hotel. We booked through *******, where all of our information was provided to the hotel and entered correctly. When we get to the hotel they again wanted my phone number, My physical address, my name, a card for incidentals, which they did not disclose ahead of time. Nor did staff disclose why this was needed again.. I do not appreciate being texted when i'm trying to sleep. If that was the purpose of the phone number, I will never be providing my phone number to staff on site again. You do not text me less than an hour after I arrive at the hotel asking how we're doing. we just got here, how about give us a chance to get settled?? And if you're going to push keyless entry with the phones, then maybe in the message from the hotel state that you're part of the hilton brand and oh check in with hilton honors because I booked my hotel with hampton.

Everything was good but I was wanting to pay my bill with cash and was told they don’t accept cash. Also the pillows were fluffy but had no support.

I'm not sure what the policy is on housekeeping but we were there 2 nights. Our room was never cleaned. Otherwise it was a great visit.