Guest User
January 31, 2023
We visited the hotel for a family party nearby booking two rooms. We were not advised prior to arriving that the restaurant was closed for breakfast. There were a range of different reasons provided for this, no alternative provided, e.g., continental breakfast bag. One of our group managed to negotiate a deduction due to the inconvenience (nowhere nearby to go to), although the customer service in this exchange was not professional. The others in the group were advised breakfast is an added extra, the decision maker was not on site, and there was no concession made. The room rate was not good value. The hotel was VERY noisy at night-loud TV through the walk, guest upstairs returning to room at 2am and loud banging. Noise from the street at closing time (1am) and beyond. It’s a shame as the room is a good size, updated decor, although the floor dips, at points. Comfy bed too