Quality Inn & Suites Brooks Louisville South

Our trip to Louisville was for my daughter to play basketball at Run 4 Roses at the Expo Center. The hotel was the perfect place for us to stay. It took us 12-15 minutes between the hotel and expo. The staff were amazing and very accommodating for our family. The room was clean and the beds were comfortable. I will definitely be book this hotel for next year!!

The staff was very freindly and professional. The bed sheets and mattress appeared to be clean and fresh. That was about it. We got 2 rooms and one of the pull out beds had gummy bears stuck to the cover. There were water and sticky circles on the counters like a spilled juice, coffee, or drink from a cup just sat. Tells me they dont wipe the counters. The room smelled of stagnant water like it was leaking or spilled was not dried or aired out. The breakfast bar had ants crawling around, so we passed. Do not recommend.

Upon arrival, my husband ran in to check us in and came back to the car to let me know they needed my ID. Walking in myself, I notice a funky smell in the waiting area. I walked up to the desk and the woman there looked at me, no greeting and didn’t say a word, but I proceeded to hand her my ID and then she asked my my credit card. She handed us our room key, but didn’t even tell us anything about the hotel or where our room was. After figuring it out ourselves, we get upstairs and on the hallway wall, there are spill stains. The room seemed fine, but we found a hair clip on the floor by the bed, so clearly they don’t clean thoroughly. Breakfast was okay, but didn’t have any eggs, meat, and the cereal was stale. Another time we were in the waiting area and a guy was on his phone when we approached asking for towels. We were going to be staying there again for the trip back to our house, but we were going to be late for check in, so we wanted to call early to let them know. After multiple calls over the span of a few hours, no one answered. We went ahead with just skipping staying there altogether and beelining it home. Mind you, it was another 5 hours back to our place and I would have rather done that then stay there again. I don’t understand the good reviews either. My standards are reasonable but I expected much better.

The hotel is rundown and dirty. I use the “Book a room tonight” feature on the ******* app only to realize that tonight was actually tomorrow night because it was slightly after midnight. This resulted in a nonrefundable hotel purchase that the clerk at the hotel said would be refunded without any problem at all, but they would have to hear from *******. ******* claims they’ve contacted the hotel. I personally contacted the hotel twice who says they have not either way both parties are wrong. I should’ve been issue a refund. I made an algorithm error using their application and there’s no doubt in my mind. it was set up that way to take advantage of people traveling at night. Abhorrent service seems to be the norm and ******* is no exception. I’ll never go to the crappy hotel again ever wouldn’t have if it wasn’t for the app anyway and I’ll never use the app again. These thieves can kiss my A55.

Charged $100 extra because “the blankets were dirty”. Aren’t you supposed to wash them anyways? Extremely rude when I called to dispute. The blankets were dirty when we got there. Couldn’t enjoy breakfast due to the front desk lady yelling on the phone the whole time. Probably at another disgruntled guest. Very dissatisfied and won’t ever choose quality inns again unless this is rectified