Residence Inn Atlanta Buckhead/Lenox Park

Hotel was clean and staff was great

I booked this hotel by accident trying to be close to the hospital for my sister's surgery. When I realized the proximity was an hour away I called and called even drove there to ask for a cancelation. I was even willing to rebook that location the following day since the rehab was near there. I explained that during rehab I would need to be near Buckhead. The desk clerk assured me that there was no way the GM would assist me in this matter. Even though I tried to make these changes within the 1st hour after Realizing I made this mistake. I also emailed the GM and he never replied or acted my concerns. Infact they charged me and I ended up paying to be near my sister at another facility that was more than accommodating. I will never do this location again and I have actually stayed her before. The last time I had mold but I was willing to give them another try. Never again. Rude and non caring. They only carry about money even though they're not offering any amenities or breakfast right now.

Good stay! The hotel is undergoing renovation, which is good because it's a little dated. However, the beds are really comfortable and the rooms have plenty of space. We upgraded from the studio to the two bedroom, and it was almost like an apartment. The staff here is excellent!

The entrance to the elevator area didnt close

They need to inform people of deposit and how much it will be to cut out the issues