Holiday Inn Express & Suites Brookhaven

This was a nice, clean and comfortable hotel. What gives it the “extra” were two people that we dealt with. Brittany, at the front desk answered questions I had very competently and politely. Also, Miss Pat who works in the breakfast area. She interacted with me and was ready to help if I needed something. Both of these ladies have the gift of service and make all the difference. If I come back to Brookhaven, this is where I want to stay.

Very clean, room and bed were totally comfortable, everything worked as it should, staff was pleasant and helpful, and the bath products were all decent sized (full sized in the shower) and Dove brand.

Booked this place for a night with a family of five. Booked and paid for a suite several months in advance. Upon arrival we're told they were out of suites. The other family traveling with us also had booked a suite several months in advance and were told the same as well. We were both told we could purchase a second room. We booked directly through the hotel and didn't understand how it's possible to pay for a room several months in advance that's not available when you get there. That's the whole point of reservations. Seems fishy. We travel a lot and have never had this happen before. We travel south several times a year and will not be back. I would encourage you to keep driving. A couple more hours and you will be in New Orleans.

Just be advised that the fire alarm goes off every morning at 5:30-6:00. After I complained on the second day, the night desk clerk was very snotty as though she was not responsible for the guest’s comfort. Her attitude was one of almost contempt for anyone being upset about being bounced out of bed to a loud buzzer two mornings in a row. No apology, nothing but a smart mouth attached to a frowning face. We will not be staying here again.