Hampton Inn Brookhaven

My mom and I stayed here for a concert that was 30 minutes away. We arrived late Friday evening and was gone all day Saturday. When we got back Saturday night at midnight, it was really hot in the room, so I contacted the front desk and told her I didn’t think the air was working. She told “maintenance”. I heard him ask why were we just now calling. He came in asked if we touched the unit and then left and came back with a shop vac and vacuumed it out and said it would be good to go and said 74 is a perfect temperature. It indeed did not work so I told them again and this time the “maintenance man” was now the “manager”. I asked if we could change rooms. They said they didn’t have any more double rooms. Finally after 30 minutes-1 hour they finally gave me a single room. I didn’t get reimbursed for a double for that night. I will most likely not stay here again. The “maintenance man” or “manager” whatever he was, was very rude.

First impression, hotel seems updated and hotel staff was friendly. However…the bathroom sink faucet requires you to wash your hands pressed up against the corner and usually getting water all over the counter. Somehow all of our pillow cases had brownish red stains on them. Another questionable brownish red stain on the bathroom floor. The bedsheet didn’t fit the bed and kept coming off of the corner in the night. Window shades did not block out the light of the streetlight during the night. Breakfast was about what you would expect for a low to mid hotel. We paid $168 for one room, one night. I think it was worth about $85.

Stayed overnight for work. Close to dining, shopping, and interstate. Will stay again soon.

Not Great The hotel is older and would benefit from a update. The hotel is pricier that the other hotels in the area but is average at best. We had to ask the cleaning staff for 2 irons, since the room in our room was releasing rust water onto our clothing while ironing. The replacement she gave us wouldn't get hot! The comforter on one of our double beds had yellow stains. The bathtub contained several pieces of hair. We asked the cleaning ataff for another set of towels forn3 people for our next night stay. She left one set in our bathroom as we were out. The deadbolt lock from inside of the room wouldn't engage. The only safeguard we had if someone else were to have a key was the safety latch at the top of the door. Lastly, the A.C. unit was extremely noisyand prevented us from sleeping uninterrupted during the night. Also, the A.C. unit wasn't cooling properly, so the thermostat stayedbon 60 degrees the entire stay. The room never reached that temperature and added to an uncomfortable sleep. We had an engagement ro get to Saturday morning, so we had no time to stop by the front desk to report the A.C. issue. After leaving, we gave the front desk a call and asked that they get someone to service the A.C. while we were going to be out. The lady clerk said she would have someone look at it. We returned later that night to no change in the condition of the A.C. unit. We had another restless night before checking out this morning.

Over priced. Most filthy Hampton ever. Filthy. Mold in bath along with peeling paint. Stained carpet in hallways. Dirt on all ceiling fans directly above eating area.

First off i will never use ******* again. Air in the room didn't work, bathroom sink wouldn't drain, no water pressure in the shower. Hot water went out during the night. The clerk was going to refund part of my bill,but since i used ******* she couldn't. Never going through a 3rd party again. Will book directly through Hilton