Scandic Glostrup

My stay at Scandic Glostrup was ruined by a severe bed bug infestation, an ordeal that revealed a disturbing contrast in staff conduct. As a service engineer with over 18 years of experience and roughly 200 hotel nights annually, this was my first such encounter in a Nordic hotel, resulting in significant personal loss and distress. The sole bright spot was the hotel receptionist during check-out. Her helpful and caring demeanor provided a glimpse of proper customer service amidst this nightmare. However, this professional conduct was starkly overshadowed by the manager's shockingly inappropriate behavior. My urgent Friday morning email went unanswered until Monday, displaying a troubling disregard for guest welfare. Even more appalling was the manager's late-night email, rife with offensive insinuations. He had the audacity to suggest I remove my honest review and implied I might have introduced the pests myself. This attempt at victim-blaming was not just offensive, but entirely unacceptable for any hospitality professional. Adding insult to injury, he made an irrelevant comment about hotels not fining guests for bringing pests, further implying guest culpability. While a refund was eventually offered and a belated apology issued for the tone, the damage was irreparable. The chasm between the receptionist's professionalism and the manager's grossly inappropriate conduct highlights severe issues in leadership and guest relations at this establishment. Despite promises of improved pest control, I cannot in good conscience recommend Scandic Glostrup to anyone. The risk of enduring such an ordeal, coupled with this level of managerial misconduct, far outweighs any potential positives. This incident calls for a serious reevaluation of both their pest control measures and, more critically, their approach to guest relations, especially in handling urgent situations and respecting honest feedback.

On a group tour to Scandenevia first stop is grostop.Rooms are very small do not know where to adjust suitcase . Other facilities are ok. Cubicle shower with sufficient sized bathroom. Beds are just comfortable. Lobby other area just average. Brekfast spread ok not very good for vegetarians.

Quality is typical of Scandic: fairly clean, comfortable, enjoyable breakfast. No minifridge or coffee equipment in the room. Standout observation here is that the place has NO AC. We stayed at the end of the summer so it wasn't too uncomfortable, but a week earlier and it would have been unbearable.

Loving the vibe and the staff of the hotel ! Great price and awesome breakfast ! I loved the waffle machine and great varíete of food there is free parking that is a ++++

Nice hotel with a good location both according to go to Copenhagen and the infrastructure around Copenhagen. Kind staff , nice rooms and good facilities.

We chose the hotel, because it was the cheapest within a certain distance of the airport (15 minute drive). The area is industrial and low income, so not a hotel I'd choose for a longer stay. But for a night on the way through, perfect.

Small pillows in the beds, daily cleaning in rooms only by request. Plus for caring for environment, however they could have stopped by to collect rubbish when staying several days. No refrigerator in the room. Hot, noise from traffic from Main Street with window open. Trouble for reception to provide new clean towels and pillows. Free parking, nice rooms, good breakfast!