Premier Inn Bromsgrove Central

Me and my friend stayed here on Saturday 19th July, and though we have no issues with the room or its location, she has been having issues obtaining a refund for the buffet breakfast. We unfortunately had to wait one hour for our food having been told "the chef has disappeared" leaving the buffet almost empty and other people waiting. We were then told we would have a full refund for both breakfasts due to the inconvenience. At the desk we were advised this had been done. However, she has only received one refund. After numerous phone calls ringing out and multiple emails sent she was advised a week later this would be done. Another week has passed and she is still waiting. I'm not one to leave reviews of this sort, but after countless calls ringing out, and unresponsive emails, we can't help but feel disappointed by it's staff and customer service team. I'm hoping this will just be a one off issue, but if you are going to stay here, I would recommend continental (however, this was also not well stocked)

Excellent hotel and great location. Breakfast was good value for money, did not have time for dinner. Staff were all very friendly and cheerful and couldn’t do more to make our stay enjoyable.

Great place to stay very friendly staff and helpful too, good food and quick service. I would recommend as it is also easy to find

the young receptionist with the glasses was very enthusiastic and polite and she got us whatever we needed efficiently, the tall young guy in the restaurant had great customer service and was able to deal with a full restaurant on his own effectively and even had a few jokes with him, great location with clean rooms however small menu choices

Ok not my issue, so sort of taking the Room, location and Hotel out of this...which is a below standard affair and possibly ticks the bottom of the list of the many Prem Inns I've stayed in...however, as usual, room is neat, tidy, clean and what you'd expect...you get what you pay for. My issue is with the Menu like OMG what is going on here...I have literally never seen as little effort put into anything in my life, pure and utter apathy...incredible and seems to be a promotion on how many ways you can contrive a chicken Nugget...! Wise up Prem Inn and sort this out, I literally could find nothing on your Menu that didn't compromise my Ateries ! I actually went to bed Hungry, which for me is unheard of... Apauling in the extreme !!!

Room was very clean, plenty of towels, spacious and comfortable. The Staff were polite, professional and very friendly.