Premier Inn Bromsgrove Central

Comfort and Cleanliness: Multiple users highlighted comfy beds and clean rooms .

Stephen is a one man band. So helpful. Credit to your Bromsgrove Premier Inn. Nothing too much trouble, and done with a lovely smile.

Me and my friend stayed here on Saturday 19th July, and though we have no issues with the room or its location, she has been having issues obtaining a refund for the buffet breakfast. We unfortunately had to wait one hour for our food having been told "the chef has disappeared" leaving the buffet almost empty and other people waiting. We were then told we would have a full refund for both breakfasts due to the inconvenience. At the desk we were advised this had been done. However, she has only received one refund. After numerous phone calls ringing out and multiple emails sent she was advised a week later this would be done. Another week has passed and she is still waiting. I'm not one to leave reviews of this sort, but after countless calls ringing out, and unresponsive emails, we can't help but feel disappointed by it's staff and customer service team. I'm hoping this will just be a one off issue, but if you are going to stay here, I would recommend continental (however, this was also not well stocked)