mattias
June 5, 2024
Worst checkin i´ve ever met, but the room itself was spotless.
It starts with the booking, where i percieved the reception would be accessible between 15.00-19.00.
Less than a day i get a text message to checkin online, so i did (struggled with that). The link within text message didn´t work to fully checkin online. I had to download the AeuroGuest app. I don´t know how many times i had to fillin my information (that should already be there thru the booking?). I also had to take a picture of my driving license and send in to app?
Well! Once i´ve arrived at hotel (where i expected someone should be in reception - though i´ve checked in online), there was only a locked door. A short time before checkin to room i get message to wait for information when room is to be ready. No information is given. Checkin time was 15.00. I waited to 15.15 and then called the number on front door. Suddenly i have to code my access-card to room by myself, but i couldn´t get thrue the front door to access the "make yourself coding of access-card". Short time after i called the support on front door, than i get ALL information sent to app how to access my room.
Why isn´t the full information given when booking the room? Access to locked frontdoor and information about "selfcoding access-card"?. Preferred a week in advance, or at least a day before? Or i worst case at least a hour before checkin time.