Paradise00800352489
December 27, 2024
The welcome was a little sharp, not warm. Welcome drinks dwindling - poured my own for some of the party. The table allocated had to be made bigger for the party size and was not low level as I’d asked for a few times with disabled parents when booking. Food tasty but not like the amazing buffet two years back when we last came or service. Sadly the buffet area was not looked after, so no bowls or extra cutlery and food bits everywhere especially on the fruit salad / bread area. Male toilets not cleaned regularly and towels dropped on floor still there two hours later. I removed a blockage from the sink. Despite the fact I had spent nearly £550 on the buffet and drinks, two of the party tried to get coffee at the end in a smaller table area, after the buffet finished whilst waiting for the EV charger. Eventually taken to the snug by a waiter which was empty, but then informed by another waiter, as they were not guests they couldn’t order?? Gave up and sat in the car. Sadly this will be our last year. Even though staff friendly, the service and delivery didn’t meet the expectations from previous visit, which is a real shame. The hot food was tasty.