Master Builder's House Hotel

I recently held a party at the Master Builders Hotel for my family to celebrate my 90th birthday . With a private room overlooking the Beaulieu River the setting was excellent. The buffet lunch was extensive and the staff were very friendly and attentive. I would highly recommend this venue.

The location is absolutely lovely and tranquil. The main building is beautiful. We stayed in the Henry Adams wing which is a recent addition (21st Century as opposed to the 18th century surroundings). The room was well designed and tastefully decorated but very warm. Unfortunately the view of the river from the room is very limited but I suppose that is because the layout of the building has to be in keeping with the existing buildings. Our main comment is that there were only 2 double UK plug sockets (1 with USB points) and a round pin socket which I didn't recognise. Unfortunately the adaptors for fridge, lamp and radio meant that the USB points couldn't be used and using the kettle, coffee machine, fan (which certainly was needed) and anything of ours (phone chargers etc) meant we were constantly changing plugs, fortunately our hairdryer had a long lead as the socket is a fair distance from the mirror. The evening food in Henry's bar was well cooked but the menu was limited. Service was highly variable, for example, we asked for a brandy 3 nights running, the first never arrived, the second came in a whisky tumbler (we were asked if we wanted ice in it!) and the third thankfully was in a warmed balloon glass. Breakfasts were well cooked and presented with plenty of choice.

Lovely location near the river, the hotel is absolutely beautiful and the staff are so nice. The two French girls were fabulous, and very funny - I had an amazing experience, thank you so much !

George my waiter, was lovely to be around, very kind and attentive. Best pub in the area in my opinion, with a lovely view to sit and have a drink.

Overcharged me but unable to process a refund on the day. Had to be passed to their finance person to process the refund but over a month later never received. Despite calling to chase for an update this is still pending. Just make sure you don’t get overcharged and need a refund if you visit here!

Such a beautiful setting. The hotel is comfortable and inviting. Our standard room was good, excellent bed and bedding, good shower and nice quality towels. The staff were friendly and helpful and the food was very good. Overall our stay was great, warm and friendly, not stuffy but efficient. We will be back.