Guest User
August 24, 2024
We chose this hotel because it's beautiful, set in the gorgeous countryside, quiet, restaurant reviews excellent. But we stayed two nights, and I'm so disappointed. We arrived and were given a lovely welcome and shown to our room. Immediately all you could hear was a loud noise. It turned out that our room was immediately next to the kitchen extractor fan. Now this fan is huge and on the roof of the kitchen, eye level to our bedroom window. The noise was insane. We went away for a romantic two days in the countryside and I think it would have been quieter pitching a tent on the Norwich Airport runway. We asked to switch rooms but were told that none were available. I had prepaid, so we were stuck. We were however told that the extractor would be turned off at 8.30pm, so not too bad. This was a lie. We had a beautiful lunch in the restaurant, then back to the room where we had to shout at each other to be heard and turn the TV up stupidly loud to hear it. Other things we noticed. No hand soap on the sink, no spare toilet roll, no sugar to have with your coffee. The extractor was turned off at 11pm on the dot. It started every morning at 7.30am, and there was no way you could sleep through it. The morning of the second day we were asked if we would like our room cleaning. Yes please. The bed was made, clean cups were there, but still no sugar, no soap, no toilet roll, no clean towels and our glasses that were clearly dirty from last nights red wine, unwashed. The breakfast was gorgeous and the staff excellent, hence the 2 stars. I wanted to give one star, but I'm sleep deprived and feeling generous. Sadly, a waste of money. Our romantic trip ruined by an extractor fan.