Pullman Brisbane King George Square

The location is great, the room is also normal, not 5 stars, but just normal. It is extremely unpleasant that they have been holding my deposit for more than 2 weeks. I contacted the reception directly on November 28, they said the refund would come within a banking day. Now I am writing letters through the support service, the money is still not there.

We were very disappointed. We did not expect that the service of Pullman Hotel, Accor Group, would be this bad. We stayed in room 959 and went to the hotel restaurant for dinner. We ordered 4 dishes in total, excluding drinks. The first 2 dishes were served normally. After we finished eating, we sat and waited. After about 35 minutes, the other 2 dishes were not served. We called the staff that the food was not complete yet. The staff said to wait a moment. We sat and waited. After 10 minutes, we asked the second staff. The staff said to wait a moment. We waited until we could not wait any longer. So we went to the counter to pay and told the staff at the counter. The staff did not apologize to us at all and charged us the full price because we paid with a voucher. We were disappointed that the staff did not apologize to us at all and told us that there were many customers.

The environment is average, the swimming pool is not big, but the location is not bad, not far from **, next to the city hall, it has a certain cost performance, Hilton is not much better than it