Oakfield Hotel & Suites, Ascend Hotel Collection

Cleanliness: Multiple reviews highlighted clean rooms, hygienic conditions, and minimal visible dirt, with some noting "pristine" or "spotless" environments.(based on 1 review)

We had a reservation at Oakfield Hotel & Suites in Rochester, but unfortunately had to cancel last minute due to a flight change. I tried to cancel through the Choice Hotels app, but it was already past the cancellation window - looked like we were going to be charged for the full stay. I figured I’d try calling the hotel directly and left a voicemail explaining the situation, not really expecting anything. To my surprise, someone from the hotel actually called back. They listened, understood the situation, and kindly canceled the reservation without charging us. This kind of thoughtful, human response is exactly what separates good hotels from great ones. Even though we never made it through the front door, the way the staff handled this situation left a lasting impression. Based on this experience alone, I’ll definitely be staying here the next time we’re in town. Thank you, Oakfield team - you turned a travel hiccup into a moment of genuine appreciation.

This is the second time my wife and I have stayed at the OAKFIELD and we love it here. The rooms are brand new and clean. The staff was friendly and the lobby is nice and comfortable. We loved the in room mini bar. We will stay here again when we return